Terms of Service

These Terms of Service (the "Terms") are a contract between you and AwesomeAI Inc ("AwesomeAI", "we", "us"), the operator of HiloVoice. They apply to the HiloVoice website, application, APIs, and related services (the "Service").

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to the organization. Your organization is the customer of record and is responsible for the activity of every user it invites.

If you have a separately signed agreement with AwesomeAI (for example, an enterprise order form or a data processing agreement), that agreement controls where it conflicts with these Terms.

HiloVoice lets you build AI voice agents that place and answer telephone calls to complete defined workflows, capture structured outcomes, and trigger follow-on actions in systems you connect. You define what an agent does; HiloVoice runs the conversation.

The Service relies on third-party providers for real-time voice, speech, and telephony. We may change providers, features, and plan contents over time. We will give reasonable notice of changes that materially reduce the functionality your plan includes.

Agents produce outputs from probabilistic models. They are designed to follow your configuration but may occasionally misunderstand a caller, extract an outcome incorrectly, or fail to complete a workflow. You are responsible for reviewing outcomes where accuracy matters and for configuring human escalation where a workflow requires it.

You must be at least 18 years old and able to form a binding contract to use the Service. You must provide accurate account information and keep it up to date.

You are responsible for safeguarding your credentials and for all activity under your account. Notify [email protected] immediately if you suspect unauthorized access.

Roles you assign to members of your organization (Owner, Admin, Builder, Analyst) determine what each can see and do. Assigning a role is your decision and your responsibility.

You may use the Service only for lawful purposes and in accordance with these Terms. In particular, you agree not to:

• Place or receive calls in violation of telemarketing, robocall, auto-dialer, recording, consent, or do-not-call laws, including the U.S. Telephone Consumer Protection Act and equivalent laws elsewhere.
• Configure an agent to conceal that it is automated, to impersonate a real person or organization, or to deceive, harass, threaten, or defraud anyone.
• Call emergency services, or use the Service for any purpose where a failure could lead to death, personal injury, or severe property or environmental damage.
• Collect or process health, financial, biometric, or other sensitive information unless permitted by law and by your plan, and unless you have the consents that information requires.
• Upload contact data you do not have the right to use, or contact people who have opted out.
• Attempt to access another organization's data, probe or circumvent security controls, or interfere with the operation of the Service.
• Reverse engineer the Service, or use it to build a competing product or to benchmark it for publication without our consent.
• Resell the Service or make it available to third parties except as your plan expressly permits.

You are solely responsible for determining that each contact may lawfully be called, for the calling windows you set, for honoring opt-outs, and for any disclosures your jurisdiction requires. HiloVoice provides configurable do-not-call handling, opt-out tracking, and calling-window restrictions to help you comply; these tools do not replace your own legal judgment.

We may suspend agents, campaigns, or accounts that we reasonably believe violate this section, and we may throttle or pause outbound dispatch when a provider is degraded or when call patterns indicate abuse.

You retain all rights to the agent configurations, contacts, recordings, transcripts, outcomes, and other content you submit to or generate through the Service ("Customer Data"). You grant us a license to host, process, transmit, and display Customer Data solely to provide and support the Service, to prevent or address service or technical problems, and as otherwise permitted by these Terms and our Privacy Policy.

You are responsible for the accuracy and legality of Customer Data and for having the rights and consents needed for HiloVoice to process it as you direct. Where Customer Data includes personal information about your contacts, you are the controller of that information and we process it on your behalf as described in the Privacy Policy.

We do not use Customer Data to train general-purpose models. We may use aggregated, de-identified usage data to operate and improve the Service.

Retention of recordings and transcripts is configurable in your organization settings. On termination you may export Customer Data for a reasonable period, after which we will delete or de-identify it except where retention is required by law.

Every plan begins with a free trial that does not require a credit card. Trials include a limited allotment of calls and features sufficient to build and test a first agent. We may change trial limits at any time.

Paid plans combine a platform tier with included usage, typically measured in connected call minutes, and may include usage-based charges beyond the included amount. Plan contents and prices are shown at the time you choose a plan, and we will notify you before you run out of included usage.

Fees are billed in advance for subscription tiers and in arrears for usage, are non-refundable except as required by law or expressly stated, and exclude taxes, which you are responsible for. Usage is measured by our systems, which are authoritative for billing purposes.

You may cancel or change your plan at any time; changes take effect at the end of the current billing period unless we say otherwise. We may change prices with at least 30 days' notice; price changes do not apply to a prepaid period already underway.

If payment fails we may suspend the Service after notice until the balance is paid.

HiloVoice agents may offer callers the option to exchange details by text message under the HiloVoice Agent Messaging program. By agreeing on a call, or by texting a HiloVoice number first, a caller consents to receive conversational messages related to that call. Message and data rates may apply; message frequency varies with the call; reply STOP to opt out at any time and HELP for assistance. Consent is not a condition of any purchase. The full program terms are in our SMS Terms & Conditions.

If you configure an agent to offer text messaging, you must not use the program to send marketing or promotional content, must not message anyone who has opted out, and must keep your agent's script consistent with the disclosures published on this site.

The Service depends on third-party voice, telephony, hosting, and communication providers, and lets you connect third-party systems such as CRMs and calendars. Your use of those systems is governed by their own terms. We are not responsible for third-party services, and features that depend on them may change if a provider changes.

Integration credentials you provide are stored in an encrypted credential store and used only to perform the actions your agent configuration specifies.

AwesomeAI owns the Service, including its software, templates, documentation, and trademarks, and all improvements to them. Except for the limited right to use the Service under these Terms, no rights are granted to you.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable license to use them without obligation to you.

Each party will protect the other's non-public information with at least reasonable care, use it only to perform under these Terms, and not disclose it except to employees, contractors, and providers who need it and are bound by comparable obligations, or where required by law with prompt notice where permitted.

We will provide the Service with reasonable skill and care and will maintain the security practices described on our Security page.

Except as expressly stated, the Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that every call will connect, or that agent outputs will be accurate or complete.

To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of or related to these Terms, even if advised of the possibility.

Except for your payment obligations, your indemnification obligations, or either party's breach of confidentiality or infringement of the other's intellectual property, each party's total liability arising out of or related to these Terms will not exceed the amounts you paid us for the Service in the twelve months before the event giving rise to the claim.

You will defend and indemnify AwesomeAI and its officers, directors, employees, and agents against any claim, fine, or loss arising from Customer Data, from calls you place or receive through the Service, from your violation of calling, recording, consent, or privacy laws, or from your breach of these Terms.

We will defend and indemnify you against third-party claims that the Service, used as permitted by these Terms, infringes that party's intellectual property rights, and will pay resulting damages awarded or agreed in settlement. We may modify or replace the Service, or terminate your plan and refund prepaid fees for the remaining period, if we cannot reasonably resolve such a claim.

These Terms apply from the moment you first use the Service and continue until your account is closed. You may close your account at any time from the application or by contacting [email protected].

We may suspend or terminate your access if you materially breach these Terms and do not cure the breach within 10 days of notice, if your account is inactive for an extended period following a trial, or where required to comply with law or protect the Service or others. We may terminate for convenience with at least 30 days' notice and a refund of any prepaid fees for the period after termination.

Sections that by their nature should survive termination (including payment obligations, ownership, confidentiality, disclaimers, limitations of liability, indemnification, and governing law) survive.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. The parties will attempt in good faith to resolve any dispute informally for at least 30 days before starting formal proceedings. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Delaware, and each party consents to their jurisdiction.

Nothing in this section prevents either party from seeking injunctive relief in any court to protect its intellectual property or confidential information.

We may update these Terms from time to time. For material changes we will give account holders at least 30 days' notice by email or through the Service. Continued use after the effective date of a change constitutes acceptance; if you do not agree, you may close your account before the change takes effect.

These Terms, together with the Privacy Policy and any order form or data processing agreement you have signed with us, are the entire agreement between you and AwesomeAI regarding the Service. If any provision is found unenforceable, the rest remain in effect. Neither party may assign these Terms without the other's consent, except that either party may assign them to a successor in a merger, acquisition, or sale of substantially all its assets. Our failure to enforce a provision is not a waiver. Notices to us should be sent to [email protected]; notices to you will be sent to the email address on your account.