Turn every new caller into a complete, actionable intake.
HiloVoice answers immediately, follows your firm's intake rules, asks only the questions that apply, captures information naturally, qualifies the matter, and moves the right caller to the next step.
Test the workflow yourself before a prospective client ever speaks with it.
HiloVoice captures
- Incident type: Auto accident
- Collision: Rear-end
- Incident date
- Treatment received
- Treatment location: ER
Outcome
Potentially qualified- Intake completed
- Consultation booked
- Lead created
Sound familiar?
- New leads arrive when staff cannot answer.
- Intake staff repeatedly ask long question sets.
- Important facts are inconsistently captured.
- Leads wait for callbacks.
- Staff screen obviously unqualified matters manually.
- Data is re-entered into intake/case software.
- After-hours advertising spend can turn into voicemail.
- Complex practice areas require conditional questions.
Don't just answer the call. Finish the intake.
- Caller answered
- Matter identified
- Relevant questions asked
- Qualification evaluated
- Consultation booked
- Intake record created
Your intake can have 100 questions. The conversation doesn't have to feel like it.
Define required information, dependencies, qualification rules, and actions. HiloVoice adapts the conversation to what the caller has already said.
Were you injured?
│
├─ No → skip treatment branch
│
└─ Yes
↓
Have you received treatment?
│
├─ No → continue
└─ Yes
↓
Where were you treated?Captured naturally
- Injuries
- Neck, lower back
- Treatment
- Yes
- Facility
- Sunrise Hospital
- Timing
- Same day
Respond while intent is high
Begin intake without waiting for the next business day.
Standardize intake
Consistently apply required information and qualification logic.
Ask less, learn more
Capture volunteered information and skip irrelevant branches.
Move qualified callers forward
Transfer, schedule, create a lead, or trigger the next step.
Review exceptions
Let staff focus on conversations requiring judgment.