Legal / Law Firms
Turn every new caller into a complete, actionable intake.
Like a legal receptionist who never misses a call: HiloVoice answers immediately, follows your firm's intake rules, asks only the questions that apply, captures information naturally, qualifies the matter, and moves the right caller to the next step.
HiloVoice captures
- Incident type: Auto accident
- Collision: Rear-end
- Incident date
- Treatment received
- Treatment location: ER
Outcome
Potentially qualified- Intake completed
- Consultation booked
- Lead created
Step 1
Caller answered
Outcome
Intake record created
Before HiloVoice
Sound familiar?
- New leads arrive when staff cannot answer.
- Intake staff repeatedly ask long question sets.
- Important facts are inconsistently captured.
- Leads wait for callbacks.
- Staff screen obviously unqualified matters manually.
- Data is re-entered into intake/case software.
- After-hours advertising spend can turn into voicemail.
- Complex practice areas require conditional questions.
With HiloVoice
Don't just answer the call. Finish the intake.
The same steps on every call, in the order you set, ending in a result your team can act on.
Step 1
Caller answered
Step 2
Matter identified
Step 3
Relevant questions asked
Step 4
Qualification evaluated
Step 5
Consultation booked
Outcome
Intake record created
Adaptive intake
Your intake can have 100 questions. The conversation doesn't have to feel like it.
Define required information, dependencies, qualification rules, and actions. HiloVoice adapts the conversation to what the caller has already said.
Were you injured?
- Noskip treatment branch
- Yes
Have you received treatment?
- Nocontinue
- Yes
Where were you treated?
Captured naturally
- Injuries
- Neck, lower back
- Treatment
- Yes
- Facility
- Sunrise Hospital
- Timing
- Same day
What changes
Less phone work. More finished work.
Respond while intent is high
Begin intake without waiting for the next business day.
Legal intakeLive call
- Caller answered
- Matter identified
- Relevant questions asked
- Qualification evaluated
Standardize intake
Consistently apply required information and qualification logic.
Ask less, learn more
Capture volunteered information and skip irrelevant branches.
Move qualified callers forward
Transfer, schedule, create a lead, or trigger the next step.
Review exceptions
Let staff focus on conversations requiring judgment.
FAQ
Frequently asked questions
Can't find what you need? Email [email protected] and we'll get back to you.
