Hotels
Every reservation call answered, even at 2 AM.
HiloVoice checks availability, books rooms, handles changes and cancellations, and answers questions about amenities, parking, and check-in — while your front desk takes care of guests in person.
- Guest
- Elena Fischer
- Dates
- Fri, Oct 10 – Sun, Oct 12
- Room
- King, city view
- Rate
- $219 / night
Outcome
Booked- Reservation created in PMS
- Confirmation emailed
- Parking pass noted
Step 1
Guest calls
Outcome
Guest arrives
Before HiloVoice
Sound familiar?
- Reservation calls come in while the desk is checking guests in.
- Late-night callers reach voicemail and book elsewhere.
- Changes and cancellations pile up in messages.
- “What time is check-in?” and “Do you have parking?” a hundred times a week.
- Third-party booking fees on reservations that could have come direct.
With HiloVoice
From call to completed outcome.
The same steps on every call, in the order you set, ending in a result your team can act on.
Step 1
Guest calls
Step 2
Dates and room needs captured
Step 3
Availability and rate checked
Step 4
Reservation booked
Step 5
Confirmation sent
Step 6
Changes handled
Outcome
Guest arrives
What changes
Less phone work. More finished work.
Never miss a booking
Answer reservation calls around the clock, in the guest's own words.
HotelsLive call
- Guest calls
- Dates and room needs captured
- Availability and rate checked
- Reservation booked
Book direct
Capture reservations by phone instead of paying a platform for them.
Handle changes cleanly
Modify dates, room types, and cancellations within your policy.
Answer guest questions
Amenities, parking, check-in, and local details — consistently.
FAQ
Frequently asked questions
Can't find what you need? Email [email protected] and we'll get back to you.
