HiloVoice
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Route

Get every caller to the right place on the first try.

HiloVoice understands why someone is calling, gathers what the next person needs, and routes to the right team, queue, or workflow — no phone tree.

Create a call routing agentSee it in action
  • Routed
  • Resolved by agent
  • Callback scheduled
  • Message captured
A small team working together around a table

Example call · Route

Call outcome

Routed
Caller
Marcus Bell
Property
Oakview, Unit 212
Reason
Payment posting dispute
  • Call transferred with summary
  • Call logged

The difference

What changes with HiloVoice.

Callers say why they're calling in their own words and land with the right person, who already knows the context.

Today

  • “Press 1 for…” menus send callers to the wrong place.
  • Receptionists spend the day asking “what is this regarding?”
  • Callers repeat their story to every person they're transferred to.
  • After-hours calls go to a general voicemail nobody owns.

With HiloVoice

  • Asks an open question instead of a menu
  • Classifies the reason against your routing rules
  • Collects the details the destination needs
  • Transfers with context, or handles it outright

See it in action

The call is only useful if something happens afterward.

A short example of how the conversation goes. No digging through transcripts. See what happened, what changed, and what needs attention.

The conversation

AgentThanks for calling Meridian Property Group. What can I help you with today?
CustomerMy rent payment shows as late but I paid it on the first.
AgentI'm sorry about that. Which property are you at, and what's the unit number?
CustomerOakview, unit 212.
AgentThanks. I'm connecting you with the Oakview billing team now, and I've passed along that this is about a payment posted on the 1st.

What your team gets

Call outcome

Routed
Caller
Marcus Bell
Property
Oakview, Unit 212
Reason
Payment posting dispute
Destination
Oakview billing team

Actions

  • Call transferred with summary
  • Call logged

How it works

From workflow to working agent in four steps.

  1. 01Step 1

    Choose the outcome

    Start with Intake, Verification, Confirmation, Survey, or another repeatable phone workflow.

    IntakeVerificationConfirmation
  2. 02Step 2

    Tell HiloVoice what matters

    Define the information to collect, verify, or act on. No prompt engineering required.

    • Name
    • Callback number
    • Reason for call
  3. 03Step 3

    Test the conversation

    Call your agent yourself. See the transcript, fields, actions, and outcome before going live.

    Test callPassed
  4. 04Step 4

    Put it to work

    Connect a number or launch outbound calls. HiloVoice handles the conversation and records the result.

    Agent liveInbound · Outbound

Flexible

Common variations.

  • 01Department or team routing
  • 02Priority routing for VIP or urgent callers
  • 03After-hours routing to on-call staff
  • 04Handling the call outright when no transfer is needed

Integrations

HiloVoice fits into the work you already do.

Let your agents look up information, update records, create leads, trigger workflows, send messages, and hand conversations back to your team.

HiloVoice agent
  • CRM
  • Calendar
  • Zapier
  • Slack
  • Email
  • SMS
  • Webhook
  • REST API
  • Human transfer
A studio owner smiling while working on her laptop

Example test call

  • Followed every step
  • Escalated when unsure
  • Outcome recorded

Ready to go live

You stay in control

Automation you can stay in control of.

  • Test before going live

    Call your agent yourself and review exactly how it responds.

  • Escalate to people

    Route conversations to a human when the workflow requires judgment.

  • Truthful by design

    Configure agents to avoid guessing and escalate when information cannot be verified.

Security & trust →

FAQ

Frequently asked questions.

Get every caller to the right place on the first try.

Create a call routing agentTalk to our team