Question 1

What is an AI voice agent?

Accepted Answer

A HiloVoice agent is software that can have a natural phone conversation and follow a workflow you configure — such as collecting information, verifying details, confirming an appointment, or conducting a survey.

Question 2

What makes HiloVoice different from other AI phone assistants?

Accepted Answer

Most AI phone assistants answer and take a message. A HiloVoice agent finishes the job: it follows your process, asks your questions, applies your rules, and ends every call with a clear outcome — a qualified lead, a booked appointment, a verified record — with the next step already done. You set it up by choosing the outcome you want, not by writing prompts.

Question 3

How do businesses use HiloVoice agents?

Accepted Answer

Anywhere the phone decides the sale or the service: law firms taking case intake, HVAC and plumbing companies booking jobs, clinics scheduling new patients, insurance agencies taking quote requests, restaurants and hotels handling reservations, and teams calling out to confirm appointments, verify details, or follow up on leads.

Question 4

What is an AI dispatch service?

Accepted Answer

An AI dispatch service answers incoming service requests, gathers the job details, decides how urgent each one is, and gets it to the right person or onto the schedule, then keeps the customer informed. A HiloVoice agent can handle that front line on every call: it takes the request, checks it against your service area and rules, books the job or puts urgent calls through to whoever is on call with a summary, and texts the customer a confirmation. Your team gets a complete job record instead of a voicemail.

Question 5

Can HiloVoice be tailored to different industries?

Accepted Answer

Yes. HiloVoice has setups for legal, healthcare, home services, insurance, transportation, financial services, consumer services, hotels, restaurants, retail, telecom, and utilities. Pick yours for ready-made questions and rules, then change what's different about your business: what to ask, who you serve, your hours and service area, your voice and tone, and what should happen after each call.

Question 6

How will my callers feel about talking to an AI?

Accepted Answer

Most callers just want to be helped quickly, and a HiloVoice agent answers right away, sounds natural, and gets them to an answer or a next step. Every agent tells callers up front that it's an automated assistant, and anyone who wants a person can ask for one: the agent transfers the call or takes a message, depending on how you've set it up.

Question 7

How long does it take to set up an agent?

Accepted Answer

Minutes for a working agent you can call and test. Start from your existing website and much of your business is filled in for you; the rest is answering plain questions: what to ask callers, who to turn away, and what should happen next.

Question 8

What makes setup so simple?

Accepted Answer

You never start from a blank page. Enter your existing website and HiloVoice reads it to draft your business details, services, hours, and answers to common questions. Add a template for the job and your industry, with questions and rules already filled in, then change what's different about your business.

Question 9

Can I start from my existing website?

Accepted Answer

Yes. Enter your website and HiloVoice reads it to draft your agent: your business name, services, hours, service area, and answers to common questions. You review everything before it's used, and the agent only answers from what you approve.

Question 10

Do I need technical skills or to write prompts?

Accepted Answer

No. You describe the outcome you want, the information to collect, and the rules to follow, and HiloVoice handles the conversation. Advanced controls are there if you want them.

Question 11

Can I customize what my agent says?

Accepted Answer

Yes. You choose its name, greeting, voice, and tone; the questions it asks and their order; the facts it answers from; and the phrases it should use or avoid. You can change any of it later and test the change before callers hear it.

Question 12

How do I know it's ready before customers hear it?

Accepted Answer

Call it yourself. You see the transcript, every field it captured, the actions it took, and the outcome, plus a plain-English summary of the whole agent. It only goes live when you switch it on.

Question 13

Can I change my agent after it goes live?

Accepted Answer

Yes, any time. Edit its questions, rules, knowledge, or voice, test the change, and put it live when you're happy.

Question 14

What is a HiloVoice number?

Accepted Answer

A phone number that rings straight to your agent. Every plan includes numbers (1 on Starter, 3 on Growth, 10 on Business), so each line, like your main number, after-hours, or a single ad campaign, can have its own agent.

Question 15

Will it follow our intake process?

Accepted Answer

Yes. You set the questions, their order, the follow-ups, and the rules that decide whether a caller qualifies. It runs that process on every call.

Question 16

Can it book appointments during the call?

Accepted Answer

Yes. Turn on Appointments and it offers open times, books the one the caller picks, and texts them a confirmation before the call ends.

Question 17

Can callers text or email information to the agent?

Accepted Answer

Yes. HiloVoice agents work across voice, SMS, and email. During a call, the agent can offer to continue by text or email so the caller can send an address, an email, a reference number, or a document such as a photo of an ID or insurance card, instead of reading it aloud. Texts are sent only to callers who say yes on the call, and every message includes opt-out instructions.

Question 18

What happens with urgent or high-value callers?

Accepted Answer

You decide what counts as urgent. Those callers are transferred to the right person with a summary. If nobody answers, the details and a callback request go straight to your team.

Question 19

What about callers we don't serve?

Accepted Answer

Screening turns away solicitors, spam, and jobs outside your area or services politely, so your team never has to.

Question 20

What happens when a caller asks something the agent can't answer?

Accepted Answer

It answers only from the information you've approved. Past that, it says so instead of guessing, then does what you've chosen: takes a message, transfers the call to a person, or flags it for your team to follow up.

Question 21

What happens to calls after hours?

Accepted Answer

You decide. The agent can take calls around the clock the same way, or switch to an after-hours routine: take the details, book the next open slot, or put urgent calls through to whoever is on call.

Question 22

Will callers know they're talking to an AI?

Accepted Answer

Yes. Every HiloVoice agent tells callers it's an automated assistant, and our terms don't allow setting one up to hide that. Callers who want a person can ask for one at any point.

Question 23

Can callers talk to a human?

Accepted Answer

Agents can be configured to transfer or escalate conversations when appropriate.

Question 24

Does it replace my intake team?

Accepted Answer

It answers every call first, so nothing is missed. Your team gets complete, qualified leads and booked appointments instead of voicemails and half-filled notes.

Question 25

Can HiloVoice make outbound calls?

Accepted Answer

Yes. HiloVoice is designed for both inbound and outbound workflows.

Question 26

Can HiloVoice provide updates to customers and team members?

Accepted Answer

Yes. For customers, an agent can text a confirmation before the call ends, and outbound agents can call to confirm appointments, send reminders, and follow up. For your team, urgent callers are put through with a summary, and each call's outcome and details can go where your team already works, such as email, Slack, your calendar, or your CRM, depending on your plan.

Question 27

What number do outbound calls come from?

Accepted Answer

One of your HiloVoice numbers, so contacts see the same number every time. If they call it back, your agent can answer that number too.

Question 28

When will HiloVoice call my contacts?

Accepted Answer

Only inside the calling windows and limits you set, such as weekdays between 9 and 6. Calls pause outside those windows and pick up again in the next one.

Question 29

What happens if nobody answers?

Accepted Answer

No-answers can retry automatically on the schedule you choose. Every attempt and outcome is recorded, so you can see who was reached, who wasn't, and what's left to do.

Question 30

Will people know it's an automated call?

Accepted Answer

Yes. Every agent says up front that it's an automated assistant calling for your business, and anyone who asks to stop being called is marked as opted out.

Question 31

Who am I allowed to call?

Accepted Answer

People you have permission to contact. You're responsible for making sure each contact can lawfully be called, and HiloVoice gives you do-not-call handling, opt-out tracking, and calling-window limits to help you stay compliant.

Question 32

Does it update my systems?

Accepted Answer

HiloVoice agents can use approved actions and integrations to look up or update information. Available integrations depend on your plan and configuration.

Question 33

Can HiloVoice integrate with our current routing or dispatch software?

Accepted Answer

Often, yes. Every plan includes calendar integrations and Zapier, which connects to thousands of apps. Growth and above add CRM integrations, API access, and webhooks, so each call's outcome can create or update a job in the system you already use, and Business adds custom integrations. What's available depends on your plan and setup, so tell us what you use and we'll confirm how it connects.

Question 34

What kind of analytics does HiloVoice provide?

Accepted Answer

Because every call ends with a recorded outcome, reporting is about results, not just minutes: calls handled, after-hours calls answered, leads qualified, appointments booked, and customers followed up. Each call also keeps its recording, transcript, and every detail the agent captured. Analytics grow with your plan: Basic on Starter, Expanded on Growth, and Advanced on Business and Enterprise.

Question 35

How much does HiloVoice cost?

Accepted Answer

Plans start at $249 a month for Starter (600 voice minutes included), $549 for Growth (1,500 minutes), and $999 for Business (3,500 minutes), with Enterprise priced to fit. Speech, AI, and phone charges are included. Every plan starts with a 7-day free trial with 30 voice minutes, and no credit card is required.

Question 36

What counts as a voice minute?

Accepted Answer

Connected call time — from the moment a call connects until it ends. Calls that ring out, go unanswered, hit a busy signal, or fail to connect don't use your minutes.

Question 37

What happens if I use more than my included minutes?

Accepted Answer

Your agents keep working — nothing stops mid-call or mid-campaign. We let you know as you reach 75%, 90%, and 100% of your included minutes, and additional minutes are billed at your plan's rate: $0.25/min on Starter, $0.20/min on Growth, and $0.16/min on Business. If you're regularly going over, the next plan up is usually cheaper.

Question 38

Do I pay separately for AI, voice, or phone charges?

Accepted Answer

No. Your plan and any additional minutes are the whole bill. HiloVoice covers the speech, AI, and telephony behind every call — there are no per-token or per-provider line items.

Question 39

How does the free trial work?

Accepted Answer

The trial lasts 7 days and includes 30 voice minutes, with no credit card required. When either runs out, calling pauses until you choose a plan — you can still sign in, review past calls, edit your agents, and change settings.

Question 40

What is an active agent?

Accepted Answer

An agent that is live and able to take or place calls. You create an agent and choose its job — receptionist, intake, confirmation, verification, follow-up, and more — so you never buy agent types separately. Drafts and paused agents don't count toward your limit, so you can create as many as you like.

Question 41

Are there limits on outbound campaigns?

Accepted Answer

Campaigns are available on Growth and above, with fair-use limits on contacts per upload, calls per day, and simultaneous calls. Business allows substantially more campaign activity than Growth. If you need more, talk to us about Enterprise.

Question 42

Can I use my existing phone number?

Accepted Answer

Yes. On every plan you can keep your number and forward calls to your HiloVoice number through your phone carrier. To skip forwarding, bring your own number: connect your phone provider straight to HiloVoice, or move the number over. That's included on Business and Enterprise and available on Growth by request. Contact us if you have a specific number you want to use.

Question 43

Can I change or cancel my plan?

Accepted Answer

Yes, at any time. Upgrades take effect right away, and any prorated charge is shown before you confirm. Downgrades and cancellations take effect at the end of your billing period — you won't be charged again, and you can reactivate before then. We never delete agents, call history, or recordings because you downgraded; if you're over the new plan's limits, you choose which agents stay active.

Question 44

Can I run more than one business on HiloVoice?

Accepted Answer

Yes. Each business is its own organization with its own plan, minutes, agents, phone numbers, and billing, and one login can switch between as many as you need — handy for agencies looking after several clients. The free trial is once per person, so each additional organization starts on a plan.

Question 45

How is my data protected?

Accepted Answer

Data is encrypted in transit (TLS) and at rest, and every request is scoped to your organization so it can't reach another organization's data. Integration credentials are kept in an encrypted credential store, never in agent definitions, transcripts, or logs. You control how long recordings and transcripts are kept, roles control what each team member can see and do, and each agent can reach only the information and actions you approve.

Question 46

Is HiloVoice SOC 2, HIPAA, or GDPR compliant?

Accepted Answer

Our SOC 2, HIPAA, and GDPR compliance work is in progress, and we'll publish each on our security page as soon as it's complete. Until then we don't claim them. That page also explains how data is encrypted, isolated, and limited to what each agent needs today.

Question 47

Is HiloVoice an AI receptionist?

Accepted Answer

It can be one: every plan includes a receptionist agent that answers calls 24/7. But HiloVoice is built for the work after hello as well: qualifying callers against your rules, booking, verifying details, collecting documents by text, and calling customers back to confirm and follow up. Each call ends with a structured outcome rather than a message.

Question 48

How is HiloVoice different from an answering service?

Accepted Answer

An answering service puts a person on the line who usually takes a message for your team. A HiloVoice agent follows your process to a result, such as a booked job, a qualified lead, or a verified record, and does the next step on the call. It also handles many calls at once, and you're billed for connected minutes rather than per call.

Question 49

How is HiloVoice different from developer platforms like Vapi, Retell, or Bland?

Accepted Answer

Developer platforms give engineers the building blocks for voice agents: you configure them with prompts and code, and build the integrations, testing, and compliance controls yourself. HiloVoice is the finished product for businesses: you choose the outcome, questions, and rules, test on a real call, and go live, with no voice AI engineering.

Question 50

Is HiloVoice cheaper than an AI receptionist?

Accepted Answer

Usually not at the entry level. Plans start at $249 a month with 600 minutes included, while basic AI receptionists often cost less. The difference is what you get back: HiloVoice agents finish multi-step work on inbound and outbound calls, so the comparison that matters is against the time your team spends following up on messages.

Questions, answered.

About HiloVoice

Setting up your agent

Answering calls

Making calls and sending updates

Integrations and reporting

Pricing and billing

Security and compliance

Comparing HiloVoice

The fastest answer is a real call.