Retail
Answer “where's my order?” before your team has to.
HiloVoice looks up orders, checks stock at your stores, starts returns and exchanges, and answers hours and location questions — across every location, every hour.
HiloVoice looks up
- Order #77410 — shipped, arrives Wednesday
- Item: Ridgeline jacket, medium
- Downtown store: 3 in stock
Outcome
Resolved- Tracking link sent
- Call logged
Step 1
Customer calls
Outcome
Confirmation sent
Before HiloVoice
Sound familiar?
- Order status calls crowd out everything else during peak season.
- Store associates leave customers to answer “do you have this in stock?”
- Returns start with a phone call, an email, and a wait.
- Each location answers hours and policy questions differently.
- Holiday volume needs staff you only need for six weeks.
With HiloVoice
From call to completed outcome.
The same steps on every call, in the order you set, ending in a result your team can act on.
Step 1
Customer calls
Step 2
Order or store identified
Step 3
Request understood
Step 4
System looked up
Step 5
Resolved or routed
Outcome
Confirmation sent
What changes
Less phone work. More finished work.
Answer order questions instantly
Status, delivery estimates, and tracking links without a queue.
RetailLive call
- Customer calls
- Order or store identified
- Request understood
- System looked up
Check stock by store
Answer availability questions against live inventory.
Start returns on the call
Capture the reason, apply your policy, and send the label.
Scale for peak
Handle holiday volume without seasonal phone staff.
FAQ
Frequently asked questions
Can't find what you need? Email [email protected] and we'll get back to you.
