HiloVoice
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Fulfill

Handle order status, changes, and returns on one call.

HiloVoice looks up the order, answers where it is, makes the changes customers ask for, and starts returns or exchanges — logged straight to your order system.

Create an order management agentSee it in action
  • Status shared
  • Order updated
  • Return started
  • Escalated
A boutique owner managing orders on a tablet in her store

Example call · Fulfill

Call outcome

Completed
Customer
Ravi Desai
Order
#51877
Status
Packing — not yet shipped
  • Order address updated
  • Updated confirmation sent
  • Call logged

The difference

What changes with HiloVoice.

Customers get an answer or a change on the first call, and your order system reflects it before they hang up.

Today

  • “Where's my order?” dominates your inbound queue.
  • Address changes arrive after the order has already shipped.
  • Returns need a form, an email, and a callback before anything moves.
  • Order details get retyped from calls into the system.

With HiloVoice

  • Finds the order by number, phone, or email
  • Reads back live status and delivery estimates
  • Applies changes while the order can still be edited
  • Starts returns and exchanges within your policy
  • Takes a photo of a damaged item by text or email to start a return

See it in action

The call is only useful if something happens afterward.

A short example of how the conversation goes. No digging through transcripts. See what happened, what changed, and what needs attention.

The conversation

AgentThanks for calling Fernway Home. Are you calling about an order?
CustomerYes, I need to change the delivery address on order 51877 before it ships.
AgentFound it — that order is being packed and hasn't shipped. What's the new address?
Customer302 Alder Street, Portland, 97214.
AgentUpdated. Order 51877 will ship to 302 Alder Street, and you'll get a new tracking email once it's on its way.

What your team gets

Call outcome

Completed
Customer
Ravi Desai
Order
#51877
Status
Packing — not yet shipped
Ship to
302 Alder St, PortlandUpdated

Actions

  • Order address updated
  • Updated confirmation sent
  • Call logged

How it works

From workflow to working agent in four steps.

  1. 01Step 1

    Choose the outcome

    Start with Intake, Verification, Confirmation, Survey, or another repeatable phone workflow.

    IntakeVerificationConfirmation
  2. 02Step 2

    Tell HiloVoice what matters

    Define the information to collect, verify, or act on. No prompt engineering required.

    • Name
    • Callback number
    • Reason for call
  3. 03Step 3

    Test the conversation

    Call your agent yourself. See the transcript, fields, actions, and outcome before going live.

    Test callPassed
  4. 04Step 4

    Put it to work

    Connect a number or launch outbound calls. HiloVoice handles the conversation and records the result.

    Agent liveInbound · Outbound

Flexible

Common variations.

  • 01Order and delivery status
  • 02Address, item, or quantity changes
  • 03Returns, exchanges, and refund status
  • 04Reorders and repeat purchases

Integrations

HiloVoice fits into the work you already do.

Let your agents look up information, update records, create leads, trigger workflows, send messages, and hand conversations back to your team.

HiloVoice agent
  • CRM
  • Calendar
  • Zapier
  • Slack
  • Email
  • SMS
  • Webhook
  • REST API
  • Human transfer
A studio owner smiling while working on her laptop

Example test call

  • Followed every step
  • Escalated when unsure
  • Outcome recorded

Ready to go live

You stay in control

Automation you can stay in control of.

  • Test before going live

    Call your agent yourself and review exactly how it responds.

  • Escalate to people

    Route conversations to a human when the workflow requires judgment.

  • Truthful by design

    Configure agents to avoid guessing and escalate when information cannot be verified.

Security & trust →

FAQ

Frequently asked questions.

Handle order status, changes, and returns on one call.

Create an order management agentTalk to our team