SMS Terms & Conditions

HiloVoice Agent Messaging is operated by AwesomeAI Inc, the company behind HiloVoice. HiloVoice provides AI voice agents that answer and place telephone calls on behalf of businesses to carry out intake, verification, confirmation, and follow-up workflows.

During a call, an agent may offer to let you send details by text message instead of reading them aloud, for example your name, email address, or mailing address. Messages in this program are conversational customer-care messages tied to that call. They are not marketing messages.

HiloVoice does not send text messages to anyone who has not asked for them. You opt in during a phone call with a HiloVoice agent, in one of two ways:

• The agent asks whether you would like to text your information to the number you are speaking with instead of saying it. If you say yes, the agent sends a single text message to the phone number you are calling from so you can reply with your details.
• You text the HiloVoice number first, for example by replying START or YES, or by sending the information the agent asked for.

Before sending the first message, the agent tells you that message and data rates may apply and that you can reply STOP at any time. Consent to receive text messages is not a condition of purchasing any goods or services, and you can always give your information by voice instead.

Example of what an agent says: "If it's easier, I can send you a text so you can type your full name and email address instead of spelling them out. Message and data rates may apply, and you can reply STOP at any time. Would you like me to do that?"

Messages are limited to the conversation you are already having with the agent: a prompt to send your details, confirmations that we received them, and a short follow-up about the outcome of the call. Examples:

• "HiloVoice: Hi Adam, please reply with your full name and email address. Msg & data rates may apply. Reply STOP to opt out, HELP for help."
• "HiloVoice: Thanks, we've got your email address. Reply STOP to opt out."
• "HiloVoice: Thanks for calling. We've passed your details along and will be in touch soon. Reply STOP to opt out."

Message frequency varies with the call. A typical interaction involves one to five messages, and the exchange ends when the call does. HiloVoice does not send recurring or scheduled messages under this program.

Message and data rates may apply. HiloVoice does not charge you for text messages, but your mobile carrier's standard messaging and data charges apply according to your plan.

Reply STOP to any message to opt out at any time. You can also reply CANCEL, END, QUIT, UNSUBSCRIBE, STOPALL, or OPTOUT. You will receive one final message confirming that you have been unsubscribed, and no further messages will be sent to your number unless you opt in again by replying START or by asking an agent on a later call.

Opting out of text messages does not affect any phone call you are on or any service the calling business provides to you.

Reply HELP or INFO to any message for assistance. You can also email [email protected] or use our contact form.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share your phone number only with the telecommunications provider that delivers the messages and, where you are speaking with an agent operated for a business, with that business as part of the information you chose to provide during the call.

See our Privacy Policy for how we handle personal information generally.

Wireless carriers are not liable for delayed or undelivered messages. Messages are delivered over the networks of U.S. carriers including AT&T, T-Mobile, Verizon, and others; availability may vary by carrier and device.

We may update these terms from time to time. Changes take effect when posted on this page, and the effective date above will be updated. Your continued participation in the program after a change constitutes acceptance. For anything not covered here, our Terms of Service apply.

AwesomeAI Inc operates HiloVoice and the HiloVoice Agent Messaging program. Email [email protected] with questions about text messages, or [email protected] with questions about your data.