Resolve
Walk customers through the fix before a technician is needed.
HiloVoice diagnoses the issue, guides the caller step by step through your troubleshooting flows, and escalates with a full record when the fix doesn't work.
- Resolved
- Escalated
- Ticket created
- Technician scheduled
Example call · Resolve
Call outcome
Resolved- Customer
- Tom Lindqvist
- Product
- Cable modem — CM3200
- Symptom
- Intermittent disconnects
- Steps logged to account
- Call logged
The difference
What changes with HiloVoice.
Common problems get fixed on the call, and the ones that can't are handed off with every step already documented.
Today
- Most technical calls are the same five problems with the same five fixes.
- Tier-one agents read scripts that could run themselves.
- Escalations arrive with no record of what was already tried.
- Truck rolls get booked for problems a restart would have fixed.
With HiloVoice
- Identifies the product and the symptom
- Checks for known outages or account issues first
- Runs your troubleshooting flow, one step at a time
- Asks for a photo of the device or error screen by text or email
- Creates a ticket or books a technician with the steps tried
See it in action
The call is only useful if something happens afterward.
A short example of how the conversation goes. No digging through transcripts. See what happened, what changed, and what needs attention.
The conversation
What your team gets
Call outcome
Resolved- Customer
- Tom Lindqvist
- Product
- Cable modem — CM3200
- Symptom
- Intermittent disconnects
- Fix
- Power cycle
Actions
- Steps logged to account
- Call logged
How it works
From workflow to working agent in four steps.
- 01Step 1
Choose the outcome
Start with Intake, Verification, Confirmation, Survey, or another repeatable phone workflow.
IntakeVerificationConfirmation - 02Step 2
Tell HiloVoice what matters
Define the information to collect, verify, or act on. No prompt engineering required.
- Name
- Callback number
- Reason for call
- 03Step 3
Test the conversation
Call your agent yourself. See the transcript, fields, actions, and outcome before going live.
Test callPassed - 04Step 4
Put it to work
Connect a number or launch outbound calls. HiloVoice handles the conversation and records the result.
Agent liveInbound · Outbound
Flexible
Common variations.
- 01Connectivity and device resets
- 02App and login problems
- 03Appliance and equipment faults
- 04Escalation to a technician visit
Integrations
HiloVoice fits into the work you already do.
Let your agents look up information, update records, create leads, trigger workflows, send messages, and hand conversations back to your team.
- CRM
- Calendar
- Zapier
- Slack
- SMS
- Webhook
- REST API
- Human transfer
Example test call
- Followed every step
- Escalated when unsure
- Outcome recorded
Ready to go live
You stay in control
Automation you can stay in control of.
Test before going live
Call your agent yourself and review exactly how it responds.
Escalate to people
Route conversations to a human when the workflow requires judgment.
Truthful by design
Configure agents to avoid guessing and escalate when information cannot be verified.
FAQ
Frequently asked questions.
