HiloVoice
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Collect

Recover overdue balances respectfully.

HiloVoice reaches customers about outstanding balances, arranges payment or a promise to pay, and records every commitment and dispute.

Create a collections agentSee it in action
  • Payment arranged
  • Promise to pay
  • Dispute raised
  • No answer
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Example call · Collect

Call outcome

Payment arranged
Customer
Elena Ruiz
Balance
$240.00
Arrangement
2 × $120
  • Payment plan recorded
  • Reminder scheduled

The difference

What changes with HiloVoice.

Every overdue account gets a consistent, courteous call, payments and commitments are logged immediately, and disputes reach your team early.

Today

  • Overdue invoices pile up faster than your team can call.
  • Payment reminder calls are uncomfortable and inconsistent.
  • Promises to pay get noted on paper and forgotten.
  • Disputes surface late because nobody asked the right question.

With HiloVoice

  • Calls when a balance passes your threshold
  • States the amount and what it's for
  • Offers the payment options you allow
  • Sends the payment link or receipt by text or email
  • Records the commitment, dispute, or refusal

See it in action

The call is only useful if something happens afterward.

A short example of how the conversation goes. No digging through transcripts. See what happened, what changed, and what needs attention.

The conversation

AgentHi Elena, I'm calling from Harbor Dental about an outstanding balance of $240 from your visit in June. Would you like to take care of that today?
CustomerI can't pay the full amount right now. Could I split it?
AgentYes — we can do two payments of $120. Would the first one work on the 15th?
CustomerThat works.

What your team gets

Call outcome

Payment arranged
Customer
Elena Ruiz
Balance
$240.00
Arrangement
2 × $120Updated
First payment
15thUpdated

Actions

  • Payment plan recorded
  • Reminder scheduled

How it works

From workflow to working agent in four steps.

  1. 01Step 1

    Choose the outcome

    Start with Intake, Verification, Confirmation, Survey, or another repeatable phone workflow.

    IntakeVerificationConfirmation
  2. 02Step 2

    Tell HiloVoice what matters

    Define the information to collect, verify, or act on. No prompt engineering required.

    • Name
    • Callback number
    • Reason for call
  3. 03Step 3

    Test the conversation

    Call your agent yourself. See the transcript, fields, actions, and outcome before going live.

    Test callPassed
  4. 04Step 4

    Put it to work

    Connect a number or launch outbound calls. HiloVoice handles the conversation and records the result.

    Agent liveInbound · Outbound

Flexible

Common variations.

  • 01Gentle early reminders or firmer late-stage calls
  • 02Payment plan or pay-in-full options
  • 03Automatic dispute capture and escalation
  • 04Compliance-driven scripts and call windows

Integrations

HiloVoice fits into the work you already do.

Let your agents look up information, update records, create leads, trigger workflows, send messages, and hand conversations back to your team.

HiloVoice agent
  • CRM
  • Calendar
  • Zapier
  • Slack
  • Email
  • SMS
  • Webhook
  • REST API
  • Human transfer
A studio owner smiling while working on her laptop

Example test call

  • Followed every step
  • Escalated when unsure
  • Outcome recorded

Ready to go live

You stay in control

Automation you can stay in control of.

  • Test before going live

    Call your agent yourself and review exactly how it responds.

  • Escalate to people

    Route conversations to a human when the workflow requires judgment.

  • Truthful by design

    Configure agents to avoid guessing and escalate when information cannot be verified.

Security & trust →

FAQ

Frequently asked questions.

Recover overdue balances respectfully.

Create a collections agentTalk to our team