AI Phone Agents for Business Workflows
Put your phone work on autopilot
Deploy AI agents that make and answer calls, follow your business processes, collect the right information and take action — 24/7
Start with a workflow. Test it yourself. Put it to work when you're ready.
See what HiloVoice can take off your team's plate.
Choose your industry to see the workflows HiloVoice can handle and the outcomes your team receives.
Legal / Law Firms
Answer new callers, complete adaptive intake, qualify opportunities, book consultations, and create the next step.
Caller answeredIntake completeQualifiedConsultation booked
See HiloVoice for law firms →Transportation & Vehicle Operations
Automate verification, pickup, delivery, unit, contact, and status calls at scale.
Record loadedContact reachedDetails verifiedRecord updated
See verification workflows →Home Services
Answer leads immediately, collect job details, qualify the request, and move the customer toward booking.
Call answeredNeed capturedQualifiedNext step booked
See HiloVoice for home services →Insurance
Collect and verify customer information, follow up on missing details, and route exceptions to the right person.
Customer reachedInformation capturedVerifiedException routed
See HiloVoice for insurance →What do you want your calls to accomplish?
Start with the outcome. HiloVoice handles the conversation around it.
Capture every opportunity
Answer inbound calls, ask the right questions, collect structured information, qualify the caller, and route the right opportunities to your team.
- Lead captured
- Qualified
- Transferred
- Follow-up created
Verify without the back-and-forth
Call customers automatically, confirm known information, capture corrections, and update the record.
- Verified
- Verified with changes
- Unable to verify
- Needs review
Know who's showing up
Confirm appointments, pickups, deliveries, reservations, or service visits without tying up your team.
- Confirmed
- Needs reschedule
- Cancelled
- No answer
Turn conversations into feedback
Conduct natural voice surveys, capture structured responses, and flag customers who need follow-up.
- Survey complete
- Feedback captured
- Follow-up required
Never let important follow-up slip
Automatically reach out after a lead, service, appointment, application, or customer interaction.
- Re-engaged
- Callback scheduled
- Not interested
- No answer
Recover overdue balances respectfully
Reach customers about outstanding balances, arrange payment, and log every commitment without a collections team on the phone all day.
- Payment arranged
- Promise to pay
- Dispute raised
- No answer
Resolve routine support calls instantly
Answer common customer questions, look up order or account status, and escalate the calls that need a person.
- Resolved
- Escalated
- Ticket created
- Callback scheduled
Building an agent should feel this simple
- Outcome
- Configure
- Exceptions
- Actions
- Result
What should this agent accomplish?
Complex workflow. Simple conversation.
Your process may have 80 possible questions. Your caller shouldn't have to answer all 80. HiloVoice follows your rules, captures information the caller volunteers naturally, skips what no longer applies, and keeps moving toward a complete outcome.
- 87 possible fields
- Caller explains accident naturally
- 12 fields captured from conversation
- Irrelevant branches skipped
- 7 follow-up questions asked
- Qualification rules evaluated
- Consultation booked
Intake progress
Illustrative example- Identity
- Complete
- Incident
- Complete
- Injuries
- Complete
- Treatment
- 4/5
- Insurance
- 2/3
- Representation
- Complete
23
Relevant questions
41
Questions skipped
11
Captured naturally
Outcome
Qualified — consultation recommended
Your team should handle exceptions — not every routine call.
Without HiloVoice
- Missed calls
- Manual callbacks
- Repeated questions
- Voicemails
- Spreadsheet tracking
- Copying notes into systems
- Inconsistent follow-up
- Staff time spent on repetitive conversations
With HiloVoice
- Calls answered automatically
- Outbound calls happen on schedule
- Information captured consistently
- Records updated automatically
- Outcomes visible immediately
- Exceptions routed to people
- Every call is measurable
Let HiloVoice handle the predictable conversations. Keep your team focused on the conversations that need them.
One platform for both sides of the phone call
Inbound
Be there when customers call.
- Lead intake
- Qualification
- Customer routing
- Information collection
- Status requests
- After-hours coverage
Outbound
Get important calls done automatically.
- Verification
- Confirmations
- Follow-up
- Surveys
- Reminders
- Reactivation
The call is only useful if something happens afterward.
HiloVoice turns conversations into structured outcomes your business can use. No digging through transcripts. See what happened, what changed, and what needs attention.
Call outcome
Verified with changes- Customer
- John Smith
- Vehicle
- 2024 Yamaha MT-07
- VIN
- ••••••102394
- Pickup address
- 2418 W Charleston
- Pickup window
- After 2 PMUpdated
Actions
- Record updated
- Verification completed
Automation you can stay in control of
Test before going live
Call your agent yourself and review exactly how it responds.
Define what it can do
Give each agent only the actions and information it needs.
See every outcome
Review calls, structured data, actions, and exceptions.
Escalate to people
Route conversations to a human when the workflow requires judgment.
Versioned changes
Know which agent configuration handled each call.
Truthful by design
Configure agents to avoid guessing and escalate when information cannot be verified.
You define the job. HiloVoice handles the voice AI.
You configure
- What the agent should accomplish
- What it needs to ask
- What information it can use
- What counts as success
- What actions it can take
- When a human should step in
HiloVoice handles
- Natural conversation
- Voice
- Turn taking
- Call execution
- Information extraction
- Tool execution
- Outcome tracking
You shouldn't need to become a voice AI engineer to automate a phone workflow.
Frequently asked questions
What call would you stop doing manually today?
Turn it into a HiloVoice agent and see the outcome for yourself.