Bill
Answer billing questions and take payments without a queue.
HiloVoice explains charges, checks balances, takes payments, and sets up arrangements — then logs every outcome to your billing system.
- Payment taken
- Payment arranged
- Balance explained
- Dispute raised
Example call · Bill
Call outcome
Completed- Customer
- Lena Moreau
- Balance
- $84.50
- Question
- Promo rate ended
- Payment posted
- Receipt sent
- Call logged
The difference
What changes with HiloVoice.
Customers understand their bill and pay on the same call, and every payment and promise is recorded where your team can see it.
Today
- “Why is my bill higher this month?” is your most common call.
- Taking a payment over the phone takes ten minutes and a supervisor.
- Customers who would pay hang up after waiting on hold.
- Payment promises made on the phone never make it into the system.
With HiloVoice
- Verifies the caller and pulls up the account
- Explains charges line by line
- Takes payment or sets up a plan within your rules
- Sends the receipt or payment link by text or email
- Records the outcome in your billing system
See it in action
The call is only useful if something happens afterward.
A short example of how the conversation goes. No digging through transcripts. See what happened, what changed, and what needs attention.
The conversation
What your team gets
Call outcome
Completed- Customer
- Lena Moreau
- Balance
- $84.50
- Question
- Promo rate ended
- Payment
- $84.50 — card •••• 4410Updated
Actions
- Payment posted
- Receipt sent
- Call logged
How it works
From workflow to working agent in four steps.
- 01Step 1
Choose the outcome
Start with Intake, Verification, Confirmation, Survey, or another repeatable phone workflow.
IntakeVerificationConfirmation - 02Step 2
Tell HiloVoice what matters
Define the information to collect, verify, or act on. No prompt engineering required.
- Name
- Callback number
- Reason for call
- 03Step 3
Test the conversation
Call your agent yourself. See the transcript, fields, actions, and outcome before going live.
Test callPassed - 04Step 4
Put it to work
Connect a number or launch outbound calls. HiloVoice handles the conversation and records the result.
Agent liveInbound · Outbound
Flexible
Common variations.
- 01Balance and due-date questions
- 02Explaining charges and rate changes
- 03One-time payments and autopay enrollment
- 04Payment plans and hardship arrangements
Integrations
HiloVoice fits into the work you already do.
Let your agents look up information, update records, create leads, trigger workflows, send messages, and hand conversations back to your team.
- CRM
- Calendar
- Zapier
- Slack
- SMS
- Webhook
- REST API
- Human transfer
Example test call
- Followed every step
- Escalated when unsure
- Outcome recorded
Ready to go live
You stay in control
Automation you can stay in control of.
Test before going live
Call your agent yourself and review exactly how it responds.
Escalate to people
Route conversations to a human when the workflow requires judgment.
Truthful by design
Configure agents to avoid guessing and escalate when information cannot be verified.
FAQ
Frequently asked questions.
