HiloVoice
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Authenticate

Verify who's calling before the conversation starts.

HiloVoice authenticates callers with the steps you define — account details, PINs, one-time codes — so your team picks up already knowing who they're talking to.

Create an authentication agentSee it in action
  • Authenticated
  • Failed verification
  • Step-up required
  • Transferred
A couple meeting with an advisor

Example call · Authenticate

Call outcome

Authenticated
Caller
Priya Natarajan
Account
•••• 4471
Method
SMS one-time code
  • Identity confirmed
  • Verified context passed with transfer
  • Call logged

The difference

What changes with HiloVoice.

Every caller is verified the same way, every time, and the result travels with the call — so the next step starts immediately.

Today

  • Every call starts with the same two minutes of security questions.
  • Agents apply verification inconsistently under pressure.
  • Callers are transferred and asked to verify all over again.
  • Failed attempts aren't tracked or flagged.

With HiloVoice

  • Runs your verification steps in order
  • Sends and checks one-time codes
  • Escalates to step-up checks when something doesn't match
  • Passes the verified identity along with the transfer

See it in action

The call is only useful if something happens afterward.

A short example of how the conversation goes. No digging through transcripts. See what happened, what changed, and what needs attention.

The conversation

AgentThanks for calling Harbor Credit Union. To get started, can I have the last four digits of the account number?
Customer4471.
AgentThanks. I've just sent a six-digit code to the mobile number ending in 0193. Can you read it back to me?
CustomerIt's 8-2-6-1-4-0.
AgentThat matches — you're verified. I'll connect you to a specialist now, and they'll already have your details.

What your team gets

Call outcome

Authenticated
Caller
Priya Natarajan
Account
•••• 4471
Method
SMS one-time code
Attempts
1 of 3

Actions

  • Identity confirmed
  • Verified context passed with transfer
  • Call logged

How it works

From workflow to working agent in four steps.

  1. 01Step 1

    Choose the outcome

    Start with Intake, Verification, Confirmation, Survey, or another repeatable phone workflow.

    IntakeVerificationConfirmation
  2. 02Step 2

    Tell HiloVoice what matters

    Define the information to collect, verify, or act on. No prompt engineering required.

    • Name
    • Callback number
    • Reason for call
  3. 03Step 3

    Test the conversation

    Call your agent yourself. See the transcript, fields, actions, and outcome before going live.

    Test callPassed
  4. 04Step 4

    Put it to work

    Connect a number or launch outbound calls. HiloVoice handles the conversation and records the result.

    Agent liveInbound · Outbound

Flexible

Common variations.

  • 01Knowledge-based checks (PIN, date of birth, address)
  • 02One-time codes by SMS or email
  • 03Step-up verification for high-risk requests
  • 04Authentication before a transfer to a human

Integrations

HiloVoice fits into the work you already do.

Let your agents look up information, update records, create leads, trigger workflows, send messages, and hand conversations back to your team.

HiloVoice agent
  • CRM
  • Calendar
  • Zapier
  • Slack
  • Email
  • SMS
  • Webhook
  • REST API
  • Human transfer
A studio owner smiling while working on her laptop

Example test call

  • Followed every step
  • Escalated when unsure
  • Outcome recorded

Ready to go live

You stay in control

Automation you can stay in control of.

  • Test before going live

    Call your agent yourself and review exactly how it responds.

  • Escalate to people

    Route conversations to a human when the workflow requires judgment.

  • Truthful by design

    Configure agents to avoid guessing and escalate when information cannot be verified.

Security & trust →

FAQ

Frequently asked questions.

Verify who's calling before the conversation starts.

Create an authentication agentTalk to our team