HiloVoice
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Answer

Answer the questions your team answers a hundred times a day.

HiloVoice answers hours, locations, policies, pricing, and every other common question from your own knowledge — and hands off the moment a caller needs more.

Create an FAQ agentSee it in action
  • Answered
  • Details sent
  • Transferred
  • Callback scheduled
A shop owner smiling while taking a phone call at her workbench

Example call · Answer

Call outcome

Resolved
Caller
555-0121
Topic
Hours & services
Questions
Saturday walk-ins, rabbits
  • Details texted to caller
  • Call logged

The difference

What changes with HiloVoice.

Every common question gets a consistent, correct answer instantly, and your team only picks up when the question is new.

Today

  • “What time do you close?” interrupts real work all day.
  • Answers vary depending on who picks up.
  • The website has the answer, but callers don't look there.
  • After-hours callers get voicemail for questions with a one-line answer.

With HiloVoice

  • Answers from the knowledge you provide
  • Sends links or details by text when useful
  • Recognizes when a question is outside its knowledge
  • Transfers or takes a message with the question captured

See it in action

The call is only useful if something happens afterward.

A short example of how the conversation goes. No digging through transcripts. See what happened, what changed, and what needs attention.

The conversation

AgentThanks for calling Riverbend Animal Clinic. How can I help?
CustomerDo you take walk-ins on Saturdays, and do you see rabbits?
AgentWe're open Saturdays from 9 to 2 for walk-ins, and yes — we see rabbits and other small pets. Would you like me to text you the address and parking details?
CustomerYes, please.
AgentSent. Is there anything else I can help with?

What your team gets

Call outcome

Resolved
Caller
555-0121
Topic
Hours & services
Questions
Saturday walk-ins, rabbits
Source
Knowledge base

Actions

  • Details texted to caller
  • Call logged

How it works

From workflow to working agent in four steps.

  1. 01Step 1

    Choose the outcome

    Start with Intake, Verification, Confirmation, Survey, or another repeatable phone workflow.

    IntakeVerificationConfirmation
  2. 02Step 2

    Tell HiloVoice what matters

    Define the information to collect, verify, or act on. No prompt engineering required.

    • Name
    • Callback number
    • Reason for call
  3. 03Step 3

    Test the conversation

    Call your agent yourself. See the transcript, fields, actions, and outcome before going live.

    Test callPassed
  4. 04Step 4

    Put it to work

    Connect a number or launch outbound calls. HiloVoice handles the conversation and records the result.

    Agent liveInbound · Outbound

Flexible

Common variations.

  • 01Hours, locations, and directions
  • 02Pricing and policy questions
  • 03Product and service details
  • 04Event and seasonal information

Integrations

HiloVoice fits into the work you already do.

Let your agents look up information, update records, create leads, trigger workflows, send messages, and hand conversations back to your team.

HiloVoice agent
  • CRM
  • Calendar
  • Zapier
  • Slack
  • Email
  • SMS
  • Webhook
  • REST API
  • Human transfer
A studio owner smiling while working on her laptop

Example test call

  • Followed every step
  • Escalated when unsure
  • Outcome recorded

Ready to go live

You stay in control

Automation you can stay in control of.

  • Test before going live

    Call your agent yourself and review exactly how it responds.

  • Escalate to people

    Route conversations to a human when the workflow requires judgment.

  • Truthful by design

    Configure agents to avoid guessing and escalate when information cannot be verified.

Security & trust →

FAQ

Frequently asked questions.

Answer the questions your team answers a hundred times a day.

Create an FAQ agentTalk to our team