Resolve routine support calls instantly.
HiloVoice answers common customer questions, looks up order or account status, creates tickets, and escalates the calls that need a person.
Today
- The same order-status question arrives a hundred times a day.
- Customers wait on hold for answers that are already in your system.
- Your support team can't get to the complex cases.
- After-hours callers get voicemail and call a competitor.
With HiloVoice
- Answers instantly, any hour
- Identifies the caller and the issue
- Looks up status in your systems
- Resolves, creates a ticket, or transfers
Routine questions get answered immediately, every call gets logged, and your team spends its time on the issues that actually need judgment.
See it in action
A short example of how the conversation goes.
The call is only useful if something happens afterward.
No digging through transcripts. See what happened, what changed, and what needs attention.
Call outcome
Resolved- Customer
- Sam Okafor
- Order
- #88213
- Issue
- Shipping status
- Status
- Shipped — arrives Thursday
Actions
- Tracking link sent
- Call logged
From workflow to working agent in four steps
- Step 1
Choose the outcome
Start with Intake, Verification, Confirmation, Survey, or another repeatable phone workflow.
- Step 2
Tell HiloVoice what matters
Define the information to collect, verify, or act on. No prompt engineering required.
- Step 3
Test the conversation
Call your agent yourself. See the transcript, fields, actions, and outcome before going live.
- Step 4
Put it to work
Connect a number or launch outbound calls. HiloVoice handles the conversation and records the result.
Common variations
- Order, delivery, or account status
- FAQ and policy questions
- Ticket creation for issues that need a human
- After-hours coverage with next-day escalation
HiloVoice fits into the work you already do.
Let your agents look up information, update records, create leads, trigger workflows, send messages, and hand conversations back to your team.
Automation you can stay in control of
Test before going live
Call your agent yourself and review exactly how it responds.
Escalate to people
Route conversations to a human when the workflow requires judgment.
Truthful by design
Configure agents to avoid guessing and escalate when information cannot be verified.