HiloVoice
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Support

Resolve routine support calls instantly.

HiloVoice answers common customer questions, looks up order or account status, creates tickets, and escalates the calls that need a person.

Create a support agentSee it in action
  • Resolved
  • Escalated
  • Ticket created
  • Callback scheduled
A boutique owner managing orders on a tablet in her store

Example call · Support

Call outcome

Resolved
Customer
Sam Okafor
Order
#88213
Issue
Shipping status
  • Tracking link sent
  • Call logged

The difference

What changes with HiloVoice.

Routine questions get answered immediately, every call gets logged, and your team spends its time on the issues that actually need judgment.

Today

  • The same order-status question arrives a hundred times a day.
  • Customers wait on hold for answers that are already in your system.
  • Your support team can't get to the complex cases.
  • After-hours callers get voicemail and call a competitor.

With HiloVoice

  • Answers instantly, any hour
  • Identifies the caller and the issue
  • Looks up status in your systems
  • Takes a photo or screenshot by text or email when words aren't enough
  • Resolves, creates a ticket, or transfers

See it in action

The call is only useful if something happens afterward.

A short example of how the conversation goes. No digging through transcripts. See what happened, what changed, and what needs attention.

The conversation

AgentThanks for calling Brightline Outdoor. How can I help?
CustomerI ordered a tent last week and haven't heard anything.
AgentI can check that. What's the order number or the email on the account?
CustomerIt's under [email protected].
AgentFound it — order 88213 shipped yesterday and should arrive Thursday. I'll text you the tracking link.

What your team gets

Call outcome

Resolved
Customer
Sam Okafor
Order
#88213
Issue
Shipping status
Status
Shipped — arrives Thursday

Actions

  • Tracking link sent
  • Call logged

How it works

From workflow to working agent in four steps.

  1. 01Step 1

    Choose the outcome

    Start with Intake, Verification, Confirmation, Survey, or another repeatable phone workflow.

    IntakeVerificationConfirmation
  2. 02Step 2

    Tell HiloVoice what matters

    Define the information to collect, verify, or act on. No prompt engineering required.

    • Name
    • Callback number
    • Reason for call
  3. 03Step 3

    Test the conversation

    Call your agent yourself. See the transcript, fields, actions, and outcome before going live.

    Test callPassed
  4. 04Step 4

    Put it to work

    Connect a number or launch outbound calls. HiloVoice handles the conversation and records the result.

    Agent liveInbound · Outbound

Flexible

Common variations.

  • 01Order, delivery, or account status
  • 02FAQ and policy questions
  • 03Ticket creation for issues that need a human
  • 04After-hours coverage with next-day escalation

Integrations

HiloVoice fits into the work you already do.

Let your agents look up information, update records, create leads, trigger workflows, send messages, and hand conversations back to your team.

HiloVoice agent
  • CRM
  • Calendar
  • Zapier
  • Slack
  • Email
  • SMS
  • Webhook
  • REST API
  • Human transfer
A studio owner smiling while working on her laptop

Example test call

  • Followed every step
  • Escalated when unsure
  • Outcome recorded

Ready to go live

You stay in control

Automation you can stay in control of.

  • Test before going live

    Call your agent yourself and review exactly how it responds.

  • Escalate to people

    Route conversations to a human when the workflow requires judgment.

  • Truthful by design

    Configure agents to avoid guessing and escalate when information cannot be verified.

Security & trust →

FAQ

Frequently asked questions.

Resolve routine support calls instantly.

Create a support agentTalk to our team