Collect feedback by having a conversation.
HiloVoice conducts natural voice surveys, captures structured answers, and flags responses that deserve attention.
Today
- Email surveys get ignored.
- Negative feedback often goes unreported until it's a bigger problem.
- Manually calling every customer for feedback isn't realistic.
- Open-ended feedback is hard to act on when it's buried in a spreadsheet.
With HiloVoice
- Calls the customer at the right time
- Asks each question naturally
- Follows up on unclear answers
- Flags responses that need attention
Customers get a quick, natural call, their answers come back structured, and anything negative gets flagged for follow-up immediately.
See it in action
A short example of how the conversation goes.
The call is only useful if something happens afterward.
No digging through transcripts. See what happened, what changed, and what needs attention.
Call outcome
Completed- Customer
- Priya Shah
- Satisfaction rating
- 2 / 5
- Feedback
- Technician arrived over an hour late
Actions
- Feedback captured
- Flagged for follow-up
From workflow to working agent in four steps
- Step 1
Choose the outcome
Start with Intake, Verification, Confirmation, Survey, or another repeatable phone workflow.
- Step 2
Tell HiloVoice what matters
Define the information to collect, verify, or act on. No prompt engineering required.
- Step 3
Test the conversation
Call your agent yourself. See the transcript, fields, actions, and outcome before going live.
- Step 4
Put it to work
Connect a number or launch outbound calls. HiloVoice handles the conversation and records the result.
Common variations
- Post-service or post-purchase timing
- Single rating question or multi-question surveys
- Automatic flag-and-escalate on negative sentiment
- One-off calls or ongoing programs
HiloVoice fits into the work you already do.
Let your agents look up information, update records, create leads, trigger workflows, send messages, and hand conversations back to your team.
Automation you can stay in control of
Test before going live
Call your agent yourself and review exactly how it responds.
Escalate to people
Route conversations to a human when the workflow requires judgment.
Truthful by design
Configure agents to avoid guessing and escalate when information cannot be verified.