HiloVoice
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Collect feedback by having a conversation.

HiloVoice conducts natural voice surveys, captures structured answers, and flags responses that deserve attention.

Create a survey agentSee it in action
  • Survey complete
  • Feedback captured
  • Follow-up required
A salon client on a phone call in the stylist's chair

Example call · Learn

Call outcome

Completed
Customer
Priya Shah
Satisfaction rating
2 / 5
Feedback
Technician arrived over an hour late
  • Feedback captured
  • Flagged for follow-up

The difference

What changes with HiloVoice.

Customers get a quick, natural call, their answers come back structured, and anything negative gets flagged for follow-up immediately.

Today

  • Email surveys get ignored.
  • Negative feedback often goes unreported until it's a bigger problem.
  • Manually calling every customer for feedback isn't realistic.
  • Open-ended feedback is hard to act on when it's buried in a spreadsheet.

With HiloVoice

  • Calls the customer at the right time
  • Asks each question naturally
  • Follows up on unclear answers
  • Flags responses that need attention

See it in action

The call is only useful if something happens afterward.

A short example of how the conversation goes. No digging through transcripts. See what happened, what changed, and what needs attention.

The conversation

AgentQuick question about your visit last week — how would you rate your experience, one to five?
CustomerI'd say a two, honestly.
AgentSorry to hear that. What went wrong?
CustomerThe technician was over an hour late and didn't call ahead.

What your team gets

Call outcome

Completed
Customer
Priya Shah
Satisfaction rating
2 / 5
Feedback
Technician arrived over an hour late

Actions

  • Feedback captured
  • Flagged for follow-up

How it works

From workflow to working agent in four steps.

  1. 01Step 1

    Choose the outcome

    Start with Intake, Verification, Confirmation, Survey, or another repeatable phone workflow.

    IntakeVerificationConfirmation
  2. 02Step 2

    Tell HiloVoice what matters

    Define the information to collect, verify, or act on. No prompt engineering required.

    • Name
    • Callback number
    • Reason for call
  3. 03Step 3

    Test the conversation

    Call your agent yourself. See the transcript, fields, actions, and outcome before going live.

    Test callPassed
  4. 04Step 4

    Put it to work

    Connect a number or launch outbound calls. HiloVoice handles the conversation and records the result.

    Agent liveInbound · Outbound

Flexible

Common variations.

  • 01Post-service or post-purchase timing
  • 02Single rating question or multi-question surveys
  • 03Automatic flag-and-escalate on negative sentiment
  • 04One-off calls or ongoing programs

Integrations

HiloVoice fits into the work you already do.

Let your agents look up information, update records, create leads, trigger workflows, send messages, and hand conversations back to your team.

HiloVoice agent
  • CRM
  • Calendar
  • Zapier
  • Slack
  • Email
  • SMS
  • Webhook
  • REST API
  • Human transfer
A studio owner smiling while working on her laptop

Example test call

  • Followed every step
  • Escalated when unsure
  • Outcome recorded

Ready to go live

You stay in control

Automation you can stay in control of.

  • Test before going live

    Call your agent yourself and review exactly how it responds.

  • Escalate to people

    Route conversations to a human when the workflow requires judgment.

  • Truthful by design

    Configure agents to avoid guessing and escalate when information cannot be verified.

Security & trust →

FAQ

Frequently asked questions.

Collect feedback by having a conversation.

Create a survey agentTalk to our team