Manage
Let customers manage their account without waiting on hold.
HiloVoice verifies the caller, updates contact details, changes plans or preferences, and logs every change to the record — with no queue.
- Account updated
- Change confirmed
- Needs review
- Escalated
Example call · Manage
Call outcome
Completed- Customer
- Dana Whitfield
- Mailing address
- 88 Larkspur Ln, Apt 4B
- Plan
- Family
- Account record updated
- Confirmation text sent
- Call logged
The difference
What changes with HiloVoice.
Routine account changes happen on the first call, land in the system of record correctly, and your team only sees the ones that need a decision.
Today
- Address and contact changes tie up agents for minutes at a time.
- Simple plan changes wait in the same queue as complex problems.
- Updates get keyed in wrong or not at all.
- Customers call back because nothing confirmed the change.
With HiloVoice
- Verifies the caller before touching the account
- Captures the change and reads it back
- Writes the update to your system of record
- Confirms by text or email and logs the call
See it in action
The call is only useful if something happens afterward.
A short example of how the conversation goes. No digging through transcripts. See what happened, what changed, and what needs attention.
The conversation
What your team gets
Call outcome
Completed- Customer
- Dana Whitfield
- Mailing address
- 88 Larkspur Ln, Apt 4BUpdated
- Plan
- FamilyUpdated
- Effective
- Next billing date
Actions
- Account record updated
- Confirmation text sent
- Call logged
How it works
From workflow to working agent in four steps.
- 01Step 1
Choose the outcome
Start with Intake, Verification, Confirmation, Survey, or another repeatable phone workflow.
IntakeVerificationConfirmation - 02Step 2
Tell HiloVoice what matters
Define the information to collect, verify, or act on. No prompt engineering required.
- Name
- Callback number
- Reason for call
- 03Step 3
Test the conversation
Call your agent yourself. See the transcript, fields, actions, and outcome before going live.
Test callPassed - 04Step 4
Put it to work
Connect a number or launch outbound calls. HiloVoice handles the conversation and records the result.
Agent liveInbound · Outbound
Flexible
Common variations.
- 01Contact and address changes
- 02Plan, tier, or subscription changes
- 03Preference and notification updates
- 04Account closures with retention hand-off
Integrations
HiloVoice fits into the work you already do.
Let your agents look up information, update records, create leads, trigger workflows, send messages, and hand conversations back to your team.
- CRM
- Calendar
- Zapier
- Slack
- SMS
- Webhook
- REST API
- Human transfer
Example test call
- Followed every step
- Escalated when unsure
- Outcome recorded
Ready to go live
You stay in control
Automation you can stay in control of.
Test before going live
Call your agent yourself and review exactly how it responds.
Escalate to people
Route conversations to a human when the workflow requires judgment.
Truthful by design
Configure agents to avoid guessing and escalate when information cannot be verified.
FAQ
Frequently asked questions.
