The platform
The platform behind every HiloVoice agent.
One system for inbound and outbound calling, with SMS and email alongside the call, built around outcomes instead of raw voice AI infrastructure.
Customers
Voice, SMS, and email
Your business systems
Start with the outcome
What do you want your calls to accomplish?
Start with the outcome. HiloVoice handles the conversation around it.
Possible outcomes
- Lead captured
- Qualified
- Transferred
- Follow-up created
Capture every opportunity
Answer inbound calls, ask the right questions, collect structured information, qualify the caller, and route the right opportunities to your team.
Create an intake agent →Possible outcomes
- Verified
- Verified with changes
- Unable to verify
- Needs review
Verify without the back-and-forth
Call customers automatically, confirm known information, capture corrections, and update the record.
Create a verification agent →Possible outcomes
- Confirmed
- Needs reschedule
- Cancelled
- No answer
Know who's showing up
Confirm appointments, pickups, deliveries, reservations, or service visits without tying up your team.
Create a confirmation agent →Possible outcomes
- Survey complete
- Feedback captured
- Follow-up required
Turn conversations into feedback
Conduct natural voice surveys, capture structured responses, and flag customers who need follow-up.
Create a survey agent →Possible outcomes
- Re-engaged
- Callback scheduled
- Not interested
- No answer
Never let important follow-up slip
Automatically reach out after a lead, service, appointment, application, or customer interaction.
Create a follow-up agent →Possible outcomes
- Payment arranged
- Promise to pay
- Dispute raised
- No answer
Recover overdue balances respectfully
Reach customers about outstanding balances, arrange payment, and log every commitment without a collections team on the phone all day.
Create a collections agent →Possible outcomes
- Resolved
- Escalated
- Ticket created
- Callback scheduled
Resolve routine support calls instantly
Answer common customer questions, look up order or account status, and escalate the calls that need a person.
Create a support agent →Inbound and outbound
One platform for both sides of the phone call.
Simple by design
You define the job. HiloVoice handles the voice AI.
You configure
- 01What the agent should accomplish
- 02What it needs to ask
- 03What information it can use
- 04What counts as success
- 05What actions it can take
- 06When a human should step in
HiloVoice handles
- Natural conversation
- Voice
- SMS and email during the call
- Turn taking
- Call execution
- Information extraction
- Tool execution
- Outcome tracking
You shouldn't need to become a voice AI engineer to automate a phone workflow.
Integrations
HiloVoice fits into the work you already do.
Let your agents look up information, update records, create leads, trigger workflows, send messages, and hand conversations back to your team.
- CRM
- Calendar
- Zapier
- Slack
- SMS
- Webhook
- REST API
- Human transfer
Outcomes, not transcripts
The call is only useful if something happens afterward.
HiloVoice turns conversations into structured outcomes your business can use. No digging through transcripts. See what happened, what changed, and what needs attention.
Call outcome
Verified with changes- Customer
- John Smith
- Vehicle
- 2024 Yamaha MT-07
- VIN
- ••••••102394
- Pickup address
- 2418 W Charleston
- Pickup window
- After 2 PMUpdated
Actions
- Record updated
- Verification completed
You stay in control
Automation you can stay in control of.
- Test before going live
- Call your agent yourself and review exactly how it responds.
- Define what it can do
- Give each agent only the actions and information it needs.
- See every outcome
- Review calls, structured data, actions, and exceptions.
- Escalate to people
- Route conversations to a human when the workflow requires judgment.
- Versioned changes
- Know which agent configuration handled each call.
- Truthful by design
- Configure agents to avoid guessing and escalate when information cannot be verified.
What call would you stop doing manually today?
Turn it into a HiloVoice agent and see the outcome for yourself.