Inbound calling
Be there every time a customer calls.
HiloVoice answers instantly, has the conversation, and completes the workflow — day or night.
Incoming call · answered
“Thanks for calling Sunrise Home Services — what can I help you with today?”
Call outcome
Qualified- Customer
- Maria Lopez
- Issue
- Leaking pipe
Inbound calls it handles
- Lead intake
- Qualification
- Customer routing
- Information collection
- Status requests
- After-hours coverage
How it works
From the first ring to a finished outcome.
Step 1
A call comes in
HiloVoice answers on the number you've assigned, any time of day.
Step 2
The conversation happens
HiloVoice follows the workflow you've configured — asking questions, collecting information, and applying your rules. When a detail or document is easier to send than say, the caller can text or email it to the agent during the call.
Step 3
The outcome is recorded
Every call produces a structured result you can review.
Step 4
Exceptions reach your team
Calls that need judgment are routed or transferred automatically.
Your phone number
Three ways to connect your phone.
Start with a new number, keep the one your customers already know, or connect your phone service directly. You can test your agent before any real calls reach it.
Get a HiloVoice number
RecommendedA new number, ready for your agent in seconds. Give it its own line, like after-hours or a single ad campaign.
Included on every plan
Use my existing number
Keep the business number your customers know and forward its calls to your agent. Forward every call, or only the ones your team doesn't pick up.
Works on every plan
Connect my phone provider
AdvancedBring your own number: connect your phone service straight to HiloVoice, or move the number over, with no forwarding.
Business and Enterprise, or Growth by request
See it in action
A real conversation, not a phone tree.
A short example of how the conversation goes.
Sample call
Outcomes, not transcripts
Every call produces a clear outcome.
No digging through transcripts. See what happened, what changed, and what needs attention.
Call outcome
Qualified- Customer
- Maria Lopez
- Issue
- Leaking pipe
- Urgency
- Urgent
- Contact
- 555-0148
Actions
- Lead created
- Transferred to on-call technician
Keep exploring
Start from a ready-made workflow.
FAQ
Frequently asked questions.
