How it works
From idea to working voice agent without building voice infrastructure.
See how HiloVoice turns a workflow into a tested, working agent. Watch the tour, then every step of creating one.
Six steps
Choose it, shape it, test it, then go live.
Your team defines the workflow. HiloVoice handles the conversation.
Step 01
Choose the job
Start from Intake, Verification, Confirmation, Survey, or another repeatable phone workflow — or from your existing website, and HiloVoice drafts the agent from what's already there.
New agent · choose the job
- Intake
- Verification
- Confirmation
- Survey
- Follow-up
- Support
Step 02
Configure the workflow
Define what to ask, collect, verify, and do — and whether callers can send details or documents by text or email — no prompt engineering required.
Workflow · Pickup verification
- AskIs the pickup still after 2 PM?
- CollectPickup window
- VerifyPickup address
- DoUpdate the record
Accept details by text or email
Step 03
Give HiloVoice approved context and actions
Pull in your services, hours, and policies from your website or add them yourself, then choose exactly what information and actions each agent can use.
Approved context and actions
Information
- Customer record
- Billing details
Actions
- Update record
- Transfer to a person
Step 04
Test the conversation
Call your agent yourself. Review the transcript, fields, actions, and outcome before anyone else does.
Test call · Verification agent v2
Can you confirm the pickup address?
Yes, it's 2418 West Charleston Boulevard.
- Transcript
- Fields
- Actions
- Outcome
Step 05
Connect a number or launch calls
Assign a phone number for inbound, or launch an outbound campaign, whenever you're ready.
LiveInbound number
(702) 555-0142
LaunchOutbound campaign
Pickup verification
Step 06
Track outcomes
Every call becomes a structured outcome you can review, measure, and act on.
Recent outcomes
- John SmithVerified with changes
- David ChenNeeds reschedule
- Priya ShahCompleted
Try it
Configure a sample agent right here.
Pick the outcome, choose what to collect, decide what happens next.
- Outcome
- Configure
- Exceptions
- Actions
- Result
What should this agent accomplish?
FAQ
Setup questions, answered.
Every step in more detail: the user guide

