How it works

From idea to working voice agent without building voice infrastructure.

See how HiloVoice turns a workflow into a tested, working agent. Watch the tour, then every step of creating one.

All training videos

Six steps

Choose it, shape it, test it, then go live.

Your team defines the workflow. HiloVoice handles the conversation.

  1. Step 01

    Choose the job

    Start from Intake, Verification, Confirmation, Survey, or another repeatable phone workflow — or from your existing website, and HiloVoice drafts the agent from what's already there.

    New agent · choose the job

    • Intake
    • Verification
    • Confirmation
    • Survey
    • Follow-up
    • Support
  2. Step 02

    Configure the workflow

    Define what to ask, collect, verify, and do — and whether callers can send details or documents by text or email — no prompt engineering required.

    Workflow · Pickup verification

    • AskIs the pickup still after 2 PM?
    • CollectPickup window
    • VerifyPickup address
    • DoUpdate the record

    Accept details by text or email

  3. Step 03

    Give HiloVoice approved context and actions

    Pull in your services, hours, and policies from your website or add them yourself, then choose exactly what information and actions each agent can use.

    Approved context and actions

    Information

    • Customer record
    • Billing details

    Actions

    • Update record
    • Transfer to a person
  4. Step 04

    Test the conversation

    Call your agent yourself. Review the transcript, fields, actions, and outcome before anyone else does.

    Test call · Verification agent v2

    Can you confirm the pickup address?

    Yes, it's 2418 West Charleston Boulevard.

    • Transcript
    • Fields
    • Actions
    • Outcome
  5. Step 05

    Connect a number or launch calls

    Assign a phone number for inbound, or launch an outbound campaign, whenever you're ready.

    Inbound number

    (702) 555-0142

    Live

    Outbound campaign

    Pickup verification

    Launch
  6. Step 06

    Track outcomes

    Every call becomes a structured outcome you can review, measure, and act on.

    Recent outcomes

    • John SmithVerified with changes
    • David ChenNeeds reschedule
    • Priya ShahCompleted

Try it

Configure a sample agent right here.

Pick the outcome, choose what to collect, decide what happens next.

  1. Outcome
  2. Configure
  3. Exceptions
  4. Actions
  5. Result

What should this agent accomplish?

FAQ

Setup questions, answered.

Every step in more detail: the user guide

Your team defines the workflow. HiloVoice handles the conversation.