HiloVoice
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All topics
  1. Getting started
    1. Create your account
    2. Get started with the guided welcome
    3. Invite your team
    4. Keep your number and forward it to your agent
    5. Set up your first agent
    6. A tour of HiloVoice
    7. Get help
  2. Concepts
    1. What HiloVoice does
    2. The five kinds of agent
    3. Phone numbers and caller ID
    4. Campaigns and recipients
    5. Calls, leads and contacts
    6. Roles and permissions
  3. Building an agent
    1. How the builder works
    2. Describe the business
    3. Name the agent and give it a purpose
    4. Set your opening hours
    5. Handle each kind of caller
    6. Choose what the agent asks
    7. Give the agent answers
    8. Shape how a call sounds
    9. Give a Receptionist its number
    10. Write an outbound agent's opening
    11. Set a follow-up's goal
    12. Set when an outbound agent may call
    13. Give an outbound agent a caller ID
    14. Turn callers into leads
    15. Book appointments on a call
    16. Hand calls to a person
    17. Turn away callers you can't help
    18. Let the agent check your records
    19. Send messages after a call
    20. Review and go live
    21. Start a new agent from one you have
    22. Pause, archive or delete an agent
    23. Call new leads within seconds
  4. Agent playbooks
    1. Set up a receptionist for a clinic
    2. Confirm tomorrow's appointments
    3. Check the details you hold
    4. Ask for feedback after a visit
    5. Follow up on open quotes
  5. Testing and going live
    1. Test an agent with Try it
    2. Put a Receptionist on the web
    3. Check an agent before real calls reach it
    4. Your responsibilities on calls
  6. Campaigns
    1. How a campaign runs
    2. Create a campaign
    3. Import a campaign's recipients
    4. Set a campaign's calling hours and retries
    5. Monitor a running campaign
    6. Work the Needs a person queue
    7. Call a recipient again
    8. Read a follow-up's progress
  7. Day-to-day operations
    1. The Usage page
    2. Review your calls
    3. Follow up your leads
    4. Keep your contacts up to date
    5. Set up transfer destinations
    6. Put callers straight through to a person
    7. Block a number
    8. Keep up with notifications
  8. Integrations
    1. What you can connect
    2. Connect your own Twilio account
    3. Connect your calendar
    4. Send email from your own address
    5. Connect HubSpot
    6. Connect Salesforce
    7. Connect Slack
    8. Connect Zapier
    9. Send leads to your own system
    10. Add a lookup source
  9. Administration
    1. Change your organization's settings
    2. Manage members and roles
    3. Manage your phone numbers
    4. Plans, minutes and limits
    5. Make and revoke API keys
    6. Check who did what in the activity log
    7. Manage your own account
    8. Join the HiloVoice affiliate program
  10. Reference
    1. Glossary
    2. Campaign statuses
    3. Recipient statuses
    4. Follow-up dispositions
    5. Call statuses and outcomes
    6. Agent builder fields
    7. CSV columns
    8. Error messages
    9. Frequently asked questions

Manage your own account

For OperatorsChecked against the app on October 5, 2026

Settings → Profile is your own account: your name, the email you sign in with, your password, and the other devices you're signed in on. It's the same in every organization you belong to. Settings → Preferences sets how HiloVoice looks for you, light or dark, on the device you're using.

Before you start

  • Anyone can change their own account, whatever their role.
  • If you signed up with Continue with Google, your account has no password until you set one. Set one first to change your email: see Set a password, below.
  • Settings is in the account menu at the foot of the sidebar. Profile and Preferences are under You.

Steps

Change your name

  1. Open Settings → Profile.
  2. Under Name, type your name as your team should see it.
  3. Click Save. A message says Name saved.

Your name shows to your team, in the activity log, and on what you change.

Change the email you sign in with

Changing your email needs your password. Without one, Email says To change your email, set a password first, under Password and devices. in place of Change email.

  1. On Settings → Profile, under Email, click Change email.

    Settings → Profile: Name with Save, and Email with the address, whether it's confirmed, Send it again and Change email.

  2. In Change your email, type the New email, and Your current password.

  3. Click Send the link. A message says A link is on its way to <new address>.

  4. Open the email at the new address and click its link.

The page that opens says Your email is changed and You sign in with <new address> from now on. Until you click the link, nothing changes: Email says Moving to <new address> once you open the link we sent there. Until then, you sign in with <old address>. The link works once, for 72 hours. Asking again sends a new link, and the one before stops working.

Your notification emails go to the address you sign in with, so they move with it.

Confirm your email

Beside your address, Email says Confirmed or Not confirmed. While it isn't confirmed, a line over the other pages says Confirm your email: we sent a link to <address>. Its X puts it away for this visit.

  1. Open the email from HiloVoice and click its link. The page says Your email is confirmed.
  2. If it didn't arrive, click Send it again, under Email or on the line over the page.

Change your password

  1. On Settings → Profile, under Password and devices, click Change password.

    Password and devices, with Change password and Sign out other devices.

  2. Type your Current password.

  3. Type the New password, at least 8 characters, and type it again under The same again. The meter under it says how strong it is.

  4. Click Change password. A message says Password changed: Every other device has been signed out.

You stay signed in on this device.

Set a password

If you signed up with Continue with Google, Password and devices says You sign in with Google, so your account has no password. and has Email me a link to set a password in place of Change password.

  1. On Settings → Profile, under Password and devices, click Email me a link to set a password. A message says Check your email for a link to set a password.
  2. Open the email from HiloVoice and click its link. It works once, for an hour.
  3. On Choose a new password, type a New password of at least 8 characters, and type it again under The same again.
  4. Click Save and sign in. A message says Your password is changed: Every other device has been signed out. You're signed in here.

You can then sign in with your email and password as well as with Google, and Change password and Change email appear on Settings → Profile.

Sign out your other devices

  1. On Settings → Profile, under Password and devices, click Sign out other devices.

A message says how many it signed out, such as Signed out of 2 other devices, or You weren't signed in anywhere else. You stay signed in here. Use it after signing in on a shared computer, or when a device is lost.

Choose light or dark

  1. Open Settings → Preferences.

  2. Under Theme, click Light, Dark or Match my device.

    Settings → Preferences: Theme, with Light, Dark and Match my device, Light chosen.

The change is made as soon as you click, with nothing to save. Match my device follows your computer's or phone's own light or dark setting. HiloVoice starts in Light.

The theme is kept on this device only, in this browser. Nobody else in your organization is affected, and another device keeps its own.

Delete your account

  1. On Settings → Profile, under Delete your account, click Delete my account….
  2. Read Delete your account?, then type the email you sign in with under Type <your address> to confirm.
  3. Click Delete my account. Keep it closes the box instead.

A message says Your account is deleted, and you're signed out.

Important: Deleting your account can't be undone. Your name, email, password and preferences go, along with your notifications and support requests, and you're taken off every team. You can't sign in again.

What you made for an organization stays its own: agents, leads, notes and the rest. Each team's Activity records that you deleted your account and left the team.

If you're the only owner of an organization, you can't delete your account until it has another owner, or until it's closed. Make a teammate an owner on Settings → Team, or close the organization on Settings → Organization. An organization that's already closed doesn't stop you.

What happens next

  • A new name shows wherever you're named, in every organization.
  • A new password, or Sign out other devices, signs you out everywhere but here. Sign in again on those devices.
  • To leave one organization but keep your account, use Leave the team on Settings → Team.

If it does not work

You seeWhyWhat to do
That isn't your current password.The password you typed isn't the one you sign in withType it again. If you've forgotten it, log out and click Forgot your password? on the log-in page.
No email after Email me a link to set a passwordThree links went to you within the hour, or it went to spamCheck your spam folder for the latest one, or try again later.
Too many tries just now. Wait a minute and try again.Email me a link to set a password was clicked too often in a short timeWait a minute, then click it again.
That isn't an email address.The new address isn't written as an email addressCheck it for typing mistakes.
That's the address you sign in with already.The new address is the one you haveNothing to change.
That address is on another HiloVoice account.Someone already signs in with it, perhaps you, with a second accountUse another address, or delete the other account first.
Several links have gone out this hour already. Check your inbox and spam folder, or try again later.Three links of one kind went to you within the hourLook for the last one, which is the one that works, or try again later.
The email couldn't be sent just now. Try again in a minute.The email didn't goTry again in a minute.
That link has expired or been used. Ask for a new one.The link is more than 72 hours old, was used already, or a newer one replaced itSend a new one from Settings → Profile.
That address is on another HiloVoice account now, so this account can't move to it.Someone signed up with the new address after you asked for the changeChoose another address.
A password is at least 8 characters.The new password is too shortChoose a longer one.
The two new passwords aren't the same.The same again doesn't match New passwordType them again.
You're the only owner of <organization>. Close it under Settings → Organization, or make someone else an owner, then delete your account.Your organization would be left with nobody in chargeMake a teammate an owner on Settings → Team, or close the organization.
The theme went back to lightYou're on another device or browser, or its stored settings were clearedChoose it again on Settings → Preferences.