HiloVoice
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All topics
  1. Getting started
    1. Create your account
    2. Get started with the guided welcome
    3. Invite your team
    4. Keep your number and forward it to your agent
    5. Set up your first agent
    6. A tour of HiloVoice
    7. Get help
  2. Concepts
    1. What HiloVoice does
    2. The five kinds of agent
    3. Phone numbers and caller ID
    4. Campaigns and recipients
    5. Calls, leads and contacts
    6. Roles and permissions
  3. Building an agent
    1. How the builder works
    2. Describe the business
    3. Name the agent and give it a purpose
    4. Set your opening hours
    5. Handle each kind of caller
    6. Choose what the agent asks
    7. Give the agent answers
    8. Shape how a call sounds
    9. Give a Receptionist its number
    10. Write an outbound agent's opening
    11. Set a follow-up's goal
    12. Set when an outbound agent may call
    13. Give an outbound agent a caller ID
    14. Turn callers into leads
    15. Book appointments on a call
    16. Hand calls to a person
    17. Turn away callers you can't help
    18. Let the agent check your records
    19. Send messages after a call
    20. Review and go live
    21. Start a new agent from one you have
    22. Pause, archive or delete an agent
    23. Call new leads within seconds
  4. Agent playbooks
    1. Set up a receptionist for a clinic
    2. Confirm tomorrow's appointments
    3. Check the details you hold
    4. Ask for feedback after a visit
    5. Follow up on open quotes
  5. Testing and going live
    1. Test an agent with Try it
    2. Put a Receptionist on the web
    3. Check an agent before real calls reach it
    4. Your responsibilities on calls
  6. Campaigns
    1. How a campaign runs
    2. Create a campaign
    3. Import a campaign's recipients
    4. Set a campaign's calling hours and retries
    5. Monitor a running campaign
    6. Work the Needs a person queue
    7. Call a recipient again
    8. Read a follow-up's progress
  7. Day-to-day operations
    1. The Usage page
    2. Review your calls
    3. Follow up your leads
    4. Keep your contacts up to date
    5. Set up transfer destinations
    6. Put callers straight through to a person
    7. Block a number
    8. Keep up with notifications
  8. Integrations
    1. What you can connect
    2. Connect your own Twilio account
    3. Connect your calendar
    4. Send email from your own address
    5. Connect HubSpot
    6. Connect Salesforce
    7. Connect Slack
    8. Connect Zapier
    9. Send leads to your own system
    10. Add a lookup source
  9. Administration
    1. Change your organization's settings
    2. Manage members and roles
    3. Manage your phone numbers
    4. Plans, minutes and limits
    5. Make and revoke API keys
    6. Check who did what in the activity log
    7. Manage your own account
    8. Join the HiloVoice affiliate program
  10. Reference
    1. Glossary
    2. Campaign statuses
    3. Recipient statuses
    4. Follow-up dispositions
    5. Call statuses and outcomes
    6. Agent builder fields
    7. CSV columns
    8. Error messages
    9. Frequently asked questions

Set when an outbound agent may call

For BuildersChecked against the app on October 1, 2026

The Calling Hours step sets the days and times an outbound agent (Confirmations, Detail checks, Feedback or Follow-ups) may call people. Every new campaign for the agent starts from this window, and a campaign only calls inside its window. A Receptionist has Hours of Operation instead: see Set your opening hours.

Before you start

  • The agent is a Confirmations, Detail checks, Feedback or Follow-ups agent.
  • Know which time zone the people you call are in. Until you choose one on this step, the agent uses your organization's, set under Settings → Organization.

Steps

  1. Open Agents and click the agent.

  2. In the step rail, click Calling Hours.

  3. Under Timezone, choose the zone the times are read in: normally the one the people you're calling are in. Search for a city, country or offset; each zone shows its time now.

  4. Set the days calls may go out. Click + beside a day, then set when the window opens and closes that day. Click X to make a day Unavailable again. A Quick fill (Weekdays, 9 to 5, Every day, 9 to 5 or Around the clock) replaces the whole week.

    A Confirmations agent's Calling Hours: the note that every new campaign starts from this window, Chicago time, each day's window, and the quick fills.

    Warning: Calling outside reasonable hours is restricted in many places. Check what applies where the people you call are, and keep the window inside it.

  5. If the agent is live, publish the change on Review & Go Live. A new campaign takes its window from the published agent.

The step is ticked in the rail once at least one day has hours.

What happens next

  • A new campaign for this agent starts with this window and time zone. To change them for one campaign, open its Settings and go to When calls may go out. There the campaign can also call each person on their own clock, Each person's own, when known, from a time zone column in its list.
  • Campaigns made before the change keep the window they started with.
  • A campaign holds every call until its window is open, retries included. When someone asks to be called back at a time outside the window, that call waits until the window opens.
  • If someone asks when they can call back, the agent gives them these hours.
  • Leave the week empty and the step reads No window set — a new campaign calls on weekdays, 9 AM to 6 PM. You can change a campaign's window on the campaign.
  • A call you place yourself from Try it, with Call me, rings when you click, whatever the window.

If it does not work

You seeWhyWhat to do
Closing time has to be later than opening time. under a dayThe day ends before it starts. A day's hours can't run past midnight.Set a later closing time.
A campaign calls at the old timesIt was made before the change, or before you published it, and keeps its own windowChange the window in the campaign's Settings, while the campaign is Draft, Scheduled or Paused.
Calls go out at the wrong hour for the people you callThe Timezone isn't theirsChoose their zone here, or set the campaign to Each person's own, when known.