HiloVoice
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All topics
  1. Getting started
    1. Create your account
    2. Get started with the guided welcome
    3. Invite your team
    4. Keep your number and forward it to your agent
    5. Set up your first agent
    6. A tour of HiloVoice
    7. Get help
  2. Concepts
    1. What HiloVoice does
    2. The five kinds of agent
    3. Phone numbers and caller ID
    4. Campaigns and recipients
    5. Calls, leads and contacts
    6. Roles and permissions
  3. Building an agent
    1. How the builder works
    2. Describe the business
    3. Name the agent and give it a purpose
    4. Set your opening hours
    5. Handle each kind of caller
    6. Choose what the agent asks
    7. Give the agent answers
    8. Shape how a call sounds
    9. Give a Receptionist its number
    10. Write an outbound agent's opening
    11. Set a follow-up's goal
    12. Set when an outbound agent may call
    13. Give an outbound agent a caller ID
    14. Turn callers into leads
    15. Book appointments on a call
    16. Hand calls to a person
    17. Turn away callers you can't help
    18. Let the agent check your records
    19. Send messages after a call
    20. Review and go live
    21. Start a new agent from one you have
    22. Pause, archive or delete an agent
    23. Call new leads within seconds
  4. Agent playbooks
    1. Set up a receptionist for a clinic
    2. Confirm tomorrow's appointments
    3. Check the details you hold
    4. Ask for feedback after a visit
    5. Follow up on open quotes
  5. Testing and going live
    1. Test an agent with Try it
    2. Put a Receptionist on the web
    3. Check an agent before real calls reach it
    4. Your responsibilities on calls
  6. Campaigns
    1. How a campaign runs
    2. Create a campaign
    3. Import a campaign's recipients
    4. Set a campaign's calling hours and retries
    5. Monitor a running campaign
    6. Work the Needs a person queue
    7. Call a recipient again
    8. Read a follow-up's progress
  7. Day-to-day operations
    1. The Usage page
    2. Review your calls
    3. Follow up your leads
    4. Keep your contacts up to date
    5. Set up transfer destinations
    6. Put callers straight through to a person
    7. Block a number
    8. Keep up with notifications
  8. Integrations
    1. What you can connect
    2. Connect your own Twilio account
    3. Connect your calendar
    4. Send email from your own address
    5. Connect HubSpot
    6. Connect Salesforce
    7. Connect Slack
    8. Connect Zapier
    9. Send leads to your own system
    10. Add a lookup source
  9. Administration
    1. Change your organization's settings
    2. Manage members and roles
    3. Manage your phone numbers
    4. Plans, minutes and limits
    5. Make and revoke API keys
    6. Check who did what in the activity log
    7. Manage your own account
    8. Join the HiloVoice affiliate program
  10. Reference
    1. Glossary
    2. Campaign statuses
    3. Recipient statuses
    4. Follow-up dispositions
    5. Call statuses and outcomes
    6. Agent builder fields
    7. CSV columns
    8. Error messages
    9. Frequently asked questions

Connect Slack

For OwnersChecked against the app on October 1, 2026

Connect a Slack channel, and HiloVoice posts there when a call needs someone: a qualified caller, a caller who asked for a person, a call flagged for review, and the other situations you tick. Each message says who called, which agent took it and how it ended, with a button into HiloVoice. It never carries the transcript.

Before you start

  • You're an Owner, Admin or Builder.
  • You can add an app to your Slack workspace.

Steps

  1. In Slack's app settings (api.slack.com/apps), choose Create New App, then From scratch. Name it HiloVoice and pick your workspace.

  2. Under Features, open Incoming Webhooks and switch it on.

  3. Choose Add New Webhook to Workspace, pick the channel, and click Allow.

  4. Copy the Webhook URL. It starts with https://hooks.slack.com/services/.

  5. In HiloVoice, open Settings → Integrations, click Slack, and paste the URL under Incoming webhook URL. Under Channel, type the channel's name, such as #front-desk: it's only a label on this page.

  6. Under Post when, tick each situation worth a message (see the table below).

    Slack's Connect tab: the webhook URL, the channel, Post when with its first three situations ticked, and Connect Slack.

  7. Click Connect Slack. HiloVoice posts HiloVoice is connected to the channel straight away, to prove the webhook works.

Post whenA message when
A qualified callerAn intake call passed your rules. Ticked to start.
Someone asked for a personThe agent handed the call over, or was asked to. Ticked to start.
A call needs a lookA rule or the agent flagged the call for review. Ticked to start.
A call failedIt never connected, or it dropped before it got going.
Details didn't matchA detail-check call captured a correction.
Unhappy feedbackA feedback call got a low rating.
A follow-up is doneA follow-up call reached its goal.
A follow-up needs a personThe agent stopped for someone on the team to take over.
A follow-up ended without the goalNot interested, a wrong number, or asked not to be called.
A hot leadA lead scored Hot for the first time, with what made it hot.

What happens next

  • Each message is headed with the situation, such as New qualified caller or 🔥 A hot lead. It shows the Caller, the Agent, the Outcome and When (in your organization's time zone), any appointment the call Booked, Moved or Cancelled, then the call's summary, or why it was handed over or failed, and Open in HiloVoice.
  • A call that is two situations at once gets a message for each.
  • Test calls from Try it, and calls from blocked numbers, are never posted for Post when.
  • Test connection posts HiloVoice is connected again.

Post from one agent's calls

An agent's own Post to Slack action posts after its calls, whatever is ticked under Post when. Add it with Add an action on Caller Handling, or on an outbound agent's After the Call step. Its message is headed Call handled by <agent>, and it runs on test calls too. See Send messages after a call.

Change what's posted

Click Slack. Under Notify on, the boxes show what's ticked now: change them and click Save. The webhook URL isn't asked for again.

Warning: A message carries the caller's name, the outcome and a summary of the call. Post to a channel only the people who should see that can read. You're responsible for your own compliance.

If it does not work

You seeWhyWhat to do
That isn't a Slack incoming webhook URL — it starts with https://hooks.slack.com/.What's pasted isn't an incoming webhook's URLCopy the Webhook URL from Incoming Webhooks in Slack.
Slack no longer accepts this webhook (…). Create a new incoming webhook and connect it again.The webhook was removed, or the app uninstalledAdd a new webhook in Slack, and paste it under Replace credentials.
Could not reach Slack: …Slack didn't answerTry again in a moment.
On a call's After the call tab: Slack isn't connected. Connect it under Settings → Integrations.An agent has Post to Slack, and Slack isn't connectedConnect Slack, or remove the action.
Nothing is posted after a callThe call matched nothing ticked under Post when, or it was a test callTick more situations, or make a real call.