HiloVoice
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All topics
  1. Getting started
    1. Create your account
    2. Get started with the guided welcome
    3. Invite your team
    4. Keep your number and forward it to your agent
    5. Set up your first agent
    6. A tour of HiloVoice
    7. Get help
  2. Concepts
    1. What HiloVoice does
    2. The five kinds of agent
    3. Phone numbers and caller ID
    4. Campaigns and recipients
    5. Calls, leads and contacts
    6. Roles and permissions
  3. Building an agent
    1. How the builder works
    2. Describe the business
    3. Name the agent and give it a purpose
    4. Set your opening hours
    5. Handle each kind of caller
    6. Choose what the agent asks
    7. Give the agent answers
    8. Shape how a call sounds
    9. Give a Receptionist its number
    10. Write an outbound agent's opening
    11. Set a follow-up's goal
    12. Set when an outbound agent may call
    13. Give an outbound agent a caller ID
    14. Turn callers into leads
    15. Book appointments on a call
    16. Hand calls to a person
    17. Turn away callers you can't help
    18. Let the agent check your records
    19. Send messages after a call
    20. Review and go live
    21. Start a new agent from one you have
    22. Pause, archive or delete an agent
    23. Call new leads within seconds
  4. Agent playbooks
    1. Set up a receptionist for a clinic
    2. Confirm tomorrow's appointments
    3. Check the details you hold
    4. Ask for feedback after a visit
    5. Follow up on open quotes
  5. Testing and going live
    1. Test an agent with Try it
    2. Put a Receptionist on the web
    3. Check an agent before real calls reach it
    4. Your responsibilities on calls
  6. Campaigns
    1. How a campaign runs
    2. Create a campaign
    3. Import a campaign's recipients
    4. Set a campaign's calling hours and retries
    5. Monitor a running campaign
    6. Work the Needs a person queue
    7. Call a recipient again
    8. Read a follow-up's progress
  7. Day-to-day operations
    1. The Usage page
    2. Review your calls
    3. Follow up your leads
    4. Keep your contacts up to date
    5. Set up transfer destinations
    6. Put callers straight through to a person
    7. Block a number
    8. Keep up with notifications
  8. Integrations
    1. What you can connect
    2. Connect your own Twilio account
    3. Connect your calendar
    4. Send email from your own address
    5. Connect HubSpot
    6. Connect Salesforce
    7. Connect Slack
    8. Connect Zapier
    9. Send leads to your own system
    10. Add a lookup source
  9. Administration
    1. Change your organization's settings
    2. Manage members and roles
    3. Manage your phone numbers
    4. Plans, minutes and limits
    5. Make and revoke API keys
    6. Check who did what in the activity log
    7. Manage your own account
    8. Join the HiloVoice affiliate program
  10. Reference
    1. Glossary
    2. Campaign statuses
    3. Recipient statuses
    4. Follow-up dispositions
    5. Call statuses and outcomes
    6. Agent builder fields
    7. CSV columns
    8. Error messages
    9. Frequently asked questions

Put a Receptionist on the web

For BuildersChecked against the app on October 1, 2026

A live Receptionist has a page of its own, at a link such as hilovoice.com/maple-street-dental. Anyone who opens it can talk to the agent from their browser, with no phone and no number to ring. Share the link, or put the same page on your own website. Every conversation lands on your Calls page, like a phone call.

Before you start

  • The agent is a Receptionist, and it's live. The Website button appears once it goes live. Outbound agents don't have a page.
  • To change the link, you're an Owner, Admin or Builder.
  • To put the page on your website, you, or whoever looks after the site, can add an HTML block to one of its pages.

Steps

  1. Open Agents and click the Receptionist.

  2. Click Website at the top of the page, beside Try it. Put <name> on the web opens.

    Put Front desk on the web: the agent's link on hilovoice.com with Copy beside it, Preview the page under it, and Advanced.

  3. Under Your agent's link, check the name after the address. HiloVoice made it from the agent's name when it first went live.

  4. To change it, type a new name, such as maple-street-dental, and click Save. Use letters, digits and dashes. A message says Link updated.

  5. Click Preview the page to see what visitors see.

    The agent's page as visitors see it: the orb to tap, the agent's name with the business's under it, and Powered by HiloVoice at the foot.

  6. Click Copy, and share the link: in your email signature, on social media, in a text.

Important: Changing the link breaks any link you've already shared. Choose the name before you hand it out.

Put it on your website

  1. In the same panel, open Advanced.

  2. Under Put it on your website, click the copy button beside the code.

    Advanced open: the code to paste into your website, with its copy button at the top right.

  3. On your website, add an HTML block where you want the agent to appear, and paste the code in.

The code shows the page in a box up to 420 pixels wide and 480 tall. A visitor's browser asks for the microphone the first time they tap.

What visitors see

  • The agent's name as it appears in your list of agents, with your organization's name under it. To show visitors a different name, change it with Rename, in the … menu next to the agent's name. The link stays the same.
  • A round button, with Tap the orb to start talking under it. Tapping it starts the call; tapping it again hangs up.
  • While they talk, Listening… or Speaking…, and the conversation line by line.
  • When the call ends, Thanks — that's everything., and Talk again.
  • Powered by HiloVoice at the foot of the page. The copy on your website leaves it out.

The same page on a phone: the orb, the agent's name and the business's, and Tap the orb to start talking.

Warning: Visitors are recorded the way callers are. The page plays the agent's recording notice only while Say the call is recorded is on, on the agent's Conversation Style step. You're responsible for telling people their call is recorded where the law needs it.

What happens next

  • Each conversation is a real call to the published agent, not a test. It shows on Calls without a number: Who says Unknown number, unless the agent learns the visitor's name.
  • It counts towards your minutes like a phone call, and its after-call actions run as they would on one. A text goes out only if the visitor gives a number.
  • The agent says on the page what it says on the phone. Changes reach the page when you publish them.
  • While the agent is paused or archived, the page takes no calls.
  • To limit how often one visitor can call, set Browser calls from one visitor per day under Call limits, on Settings → Blocked numbers. Visitors who share an office's internet connection count as one visitor.

If it does not work

You seeWhyWhat to do
There's no Website buttonThe agent isn't a Receptionist, or isn't live yetGo live on Review & Go Live. Outbound agents have no page.
A link name is 3–40 lower-case letters, digits and dashes, and can't be a name HiloVoice already uses.The name is too short, too long, or one HiloVoice keeps for itselfChoose another name.
The link name "<name>" is already taken. Try another.Another agent has that linkAdd something of your own, such as your town: maple-street-dental-austin.
Couldn't copy — select it and copy by hand.Your browser blocked the clipboardSelect the link or the code, and copy it yourself.
Your role here is Analyst: you can look at everything, but not change it. An owner or admin can make you a builder.Analysts can't change the linkAsk an owner or admin.
Visitors see There's no agent at this link and It may have moved, or it isn't taking calls right now.The link was changed, or the agent is paused, archived or not liveShare the current link, or resume the agent.
Visitors see This needs your microphone. Allow it in your browser, then tap again.Their browser blocked the microphoneThey allow it in the browser's address bar. On your website, check the pasted code still has allow="microphone" in it.
Visitors see That's as many calls as this page takes from one visitor in a day. Please try again tomorrow.They've reached Browser calls from one visitor per dayRaise the limit, or set it to No limit.
Visitors see We couldn't start the call just now — please try again. or Couldn't connect. Check your connection and try again.The call couldn't start this timeThey try again in a moment.