HiloVoice
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All topics
  1. Getting started
    1. Create your account
    2. Get started with the guided welcome
    3. Invite your team
    4. Keep your number and forward it to your agent
    5. Set up your first agent
    6. A tour of HiloVoice
    7. Get help
  2. Concepts
    1. What HiloVoice does
    2. The five kinds of agent
    3. Phone numbers and caller ID
    4. Campaigns and recipients
    5. Calls, leads and contacts
    6. Roles and permissions
  3. Building an agent
    1. How the builder works
    2. Describe the business
    3. Name the agent and give it a purpose
    4. Set your opening hours
    5. Handle each kind of caller
    6. Choose what the agent asks
    7. Give the agent answers
    8. Shape how a call sounds
    9. Give a Receptionist its number
    10. Write an outbound agent's opening
    11. Set a follow-up's goal
    12. Set when an outbound agent may call
    13. Give an outbound agent a caller ID
    14. Turn callers into leads
    15. Book appointments on a call
    16. Hand calls to a person
    17. Turn away callers you can't help
    18. Let the agent check your records
    19. Send messages after a call
    20. Review and go live
    21. Start a new agent from one you have
    22. Pause, archive or delete an agent
    23. Call new leads within seconds
  4. Agent playbooks
    1. Set up a receptionist for a clinic
    2. Confirm tomorrow's appointments
    3. Check the details you hold
    4. Ask for feedback after a visit
    5. Follow up on open quotes
  5. Testing and going live
    1. Test an agent with Try it
    2. Put a Receptionist on the web
    3. Check an agent before real calls reach it
    4. Your responsibilities on calls
  6. Campaigns
    1. How a campaign runs
    2. Create a campaign
    3. Import a campaign's recipients
    4. Set a campaign's calling hours and retries
    5. Monitor a running campaign
    6. Work the Needs a person queue
    7. Call a recipient again
    8. Read a follow-up's progress
  7. Day-to-day operations
    1. The Usage page
    2. Review your calls
    3. Follow up your leads
    4. Keep your contacts up to date
    5. Set up transfer destinations
    6. Put callers straight through to a person
    7. Block a number
    8. Keep up with notifications
  8. Integrations
    1. What you can connect
    2. Connect your own Twilio account
    3. Connect your calendar
    4. Send email from your own address
    5. Connect HubSpot
    6. Connect Salesforce
    7. Connect Slack
    8. Connect Zapier
    9. Send leads to your own system
    10. Add a lookup source
  9. Administration
    1. Change your organization's settings
    2. Manage members and roles
    3. Manage your phone numbers
    4. Plans, minutes and limits
    5. Make and revoke API keys
    6. Check who did what in the activity log
    7. Manage your own account
    8. Join the HiloVoice affiliate program
  10. Reference
    1. Glossary
    2. Campaign statuses
    3. Recipient statuses
    4. Follow-up dispositions
    5. Call statuses and outcomes
    6. Agent builder fields
    7. CSV columns
    8. Error messages
    9. Frequently asked questions

Set your opening hours

For BuildersChecked against the app on October 1, 2026

The Hours of Operation step tells a Receptionist when you're open. The agent gives callers your hours, says whether you're open right now, and follows your choice for calls that come in while you're closed. It still answers every call, at any hour. Outbound agents have Calling Hours instead: see Set when an outbound agent may call.

Before you start

  • The agent is a Receptionist.
  • Know which time zone your hours are in. Until you choose one on this step, the agent uses your organization's, set under Settings → Organization.

Steps

  1. Open Agents and click the agent.

  2. In the step rail, click Hours of Operation.

  3. Under Timezone, check the zone. To change it, click it and search for a city, country or offset. Each zone shows its time now, and your own is suggested at the top.

  4. Set each day you're open. Click + beside a day, then set its opening and closing times. Click X to make a day Unavailable again. A day you open starts with the times of one you've already set, or 9 to 5.

    A practice's Hours of Operation: Chicago time, each open day's hours with an X beside them, Sunday unavailable with a +, the quick fills, and Take a message after hours.

  5. To set the whole week at once, use a Quick fill: Weekdays, 9 to 5, Every day, 9 to 5 or Around the clock. It replaces the whole week. Once Monday is set, Same as Monday, Tuesday to Friday copies it.

  6. Under After hours, choose what the agent does with a call while you're closed. Take a message collects the caller's details and says someone will follow up. Handle calls normally takes the call exactly as it would when you're open.

The step is ticked in the rail once at least one day has hours.

What happens next

  • Callers hear the new hours once you publish the agent on Review & Go Live: Go live for a new agent, Publish changes for a live one.
  • The agent gives your hours exactly as you set them. It tells a caller you're closed on any day left Unavailable.
  • In short, on Review & Go Live, sums them up, for example Open Mon–Fri 9am–5pm; takes a message outside those hours.
  • With no hours set, the agent doesn't mention any.
  • Other steps use these hours. On Call Transfers, a transfer can ring only During opening hours. On Appointment Booking, a Google Calendar appointment is booked inside them unless you give it hours of its own.

If it does not work

You seeWhyWhat to do
Closing time has to be later than opening time. under a dayThe day closes before it opens. A day's hours can't run past midnight.Set a closing time later than the opening time.
The agent says you're open when you're closed, or the other way roundThe Timezone isn't the one your hours are in, or the change isn't published yetChoose the right zone, then publish.
A Google Calendar appointment is booked in your opening hours, and none are set — set them, or give the appointment hours of its own. on Review & Go LiveAn appointment on a connected Google Calendar has no hours to be booked inSet hours on this step, or give the appointment its own on Appointment Booking.
<name>: it's put through during opening hours, but none are set on the Hours of Operation step. on Review & Go LiveA transfer rings only During opening hours, and there are noneSet hours on this step, or change when that transfer rings on Call Transfers.