HiloVoice
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  1. Getting started
    1. Create your account
    2. Get started with the guided welcome
    3. Invite your team
    4. Keep your number and forward it to your agent
    5. Set up your first agent
    6. A tour of HiloVoice
    7. Get help
  2. Concepts
    1. What HiloVoice does
    2. The five kinds of agent
    3. Phone numbers and caller ID
    4. Campaigns and recipients
    5. Calls, leads and contacts
    6. Roles and permissions
  3. Building an agent
    1. How the builder works
    2. Describe the business
    3. Name the agent and give it a purpose
    4. Set your opening hours
    5. Handle each kind of caller
    6. Choose what the agent asks
    7. Give the agent answers
    8. Shape how a call sounds
    9. Give a Receptionist its number
    10. Write an outbound agent's opening
    11. Set a follow-up's goal
    12. Set when an outbound agent may call
    13. Give an outbound agent a caller ID
    14. Turn callers into leads
    15. Book appointments on a call
    16. Hand calls to a person
    17. Turn away callers you can't help
    18. Let the agent check your records
    19. Send messages after a call
    20. Review and go live
    21. Start a new agent from one you have
    22. Pause, archive or delete an agent
    23. Call new leads within seconds
  4. Agent playbooks
    1. Set up a receptionist for a clinic
    2. Confirm tomorrow's appointments
    3. Check the details you hold
    4. Ask for feedback after a visit
    5. Follow up on open quotes
  5. Testing and going live
    1. Test an agent with Try it
    2. Put a Receptionist on the web
    3. Check an agent before real calls reach it
    4. Your responsibilities on calls
  6. Campaigns
    1. How a campaign runs
    2. Create a campaign
    3. Import a campaign's recipients
    4. Set a campaign's calling hours and retries
    5. Monitor a running campaign
    6. Work the Needs a person queue
    7. Call a recipient again
    8. Read a follow-up's progress
  7. Day-to-day operations
    1. The Usage page
    2. Review your calls
    3. Follow up your leads
    4. Keep your contacts up to date
    5. Set up transfer destinations
    6. Put callers straight through to a person
    7. Block a number
    8. Keep up with notifications
  8. Integrations
    1. What you can connect
    2. Connect your own Twilio account
    3. Connect your calendar
    4. Send email from your own address
    5. Connect HubSpot
    6. Connect Salesforce
    7. Connect Slack
    8. Connect Zapier
    9. Send leads to your own system
    10. Add a lookup source
  9. Administration
    1. Change your organization's settings
    2. Manage members and roles
    3. Manage your phone numbers
    4. Plans, minutes and limits
    5. Make and revoke API keys
    6. Check who did what in the activity log
    7. Manage your own account
    8. Join the HiloVoice affiliate program
  10. Reference
    1. Glossary
    2. Campaign statuses
    3. Recipient statuses
    4. Follow-up dispositions
    5. Call statuses and outcomes
    6. Agent builder fields
    7. CSV columns
    8. Error messages
    9. Frequently asked questions

Give an outbound agent a caller ID

For BuildersChecked against the app on October 1, 2026

An outbound agent (Confirmations, Detail checks, Feedback or Follow-ups) shows a caller ID on the phone of everyone it calls. Until it has one, a campaign using the agent pauses with the reason The agent has no caller ID to call from.

Before you start

  • The agent exists and is any kind except Receptionist.
  • Your organization has at least one phone number, or you have the Owner or Admin role to buy one.
  • The number can already answer calls for a Receptionist. That does not matter; both can use it.

Steps

  1. Open Agents and click the agent.

  2. In the step rail, click Caller ID.

  3. Find the number you want in the list. A number that already answers for a Receptionist says Answers calls for <name> — <name> takes callbacks to this number underneath; that is information, not a warning.

  4. Click Call from this on that row.

    The row now reads Calls from this agent show this number, and the Caller ID step is marked complete in the rail.

    A Confirmations agent's Caller ID: the main line, which answers calls for the Front desk, offered with Call from this, and the reminders line it calls from, ticked, with Stop using.

  5. If you have no suitable number, click Get a number on this step instead and buy one. The number you buy becomes the agent's caller ID straight away.

What happens next

  • The agent's next call shows the number. There's nothing to publish.
  • Campaigns that use this agent take the caller ID as their default call from number.
  • A campaign that had paused for no caller ID can be resumed.
  • While the agent calls from the number, or a campaign still going does, the number can't be released: its page under Phone numbers says what's using it.

To stop using a number

On the Caller ID step, click Stop using on the current number. The agent has no caller ID again until you choose another; running campaigns will pause.

If it does not work

You seeWhyWhat to do
Not ready to call from yet, with RetryHiloVoice could not get the number ready to call fromClick Retry. If it fails again, wait a few minutes and try once more, then contact support with the number.
No numbers yet. An owner or admin can get one.Your role is Builder or AnalystAsk an Owner or Admin to get a number; you can then choose it here.
The step is not in the list of stepsThe agent is a ReceptionistA Receptionist answers a number rather than calling from one; see Phone numbers and caller ID.