HiloVoice
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All topics
  1. Getting started
    1. Create your account
    2. Get started with the guided welcome
    3. Invite your team
    4. Keep your number and forward it to your agent
    5. Set up your first agent
    6. A tour of HiloVoice
    7. Get help
  2. Concepts
    1. What HiloVoice does
    2. The five kinds of agent
    3. Phone numbers and caller ID
    4. Campaigns and recipients
    5. Calls, leads and contacts
    6. Roles and permissions
  3. Building an agent
    1. How the builder works
    2. Describe the business
    3. Name the agent and give it a purpose
    4. Set your opening hours
    5. Handle each kind of caller
    6. Choose what the agent asks
    7. Give the agent answers
    8. Shape how a call sounds
    9. Give a Receptionist its number
    10. Write an outbound agent's opening
    11. Set a follow-up's goal
    12. Set when an outbound agent may call
    13. Give an outbound agent a caller ID
    14. Turn callers into leads
    15. Book appointments on a call
    16. Hand calls to a person
    17. Turn away callers you can't help
    18. Let the agent check your records
    19. Send messages after a call
    20. Review and go live
    21. Start a new agent from one you have
    22. Pause, archive or delete an agent
    23. Call new leads within seconds
  4. Agent playbooks
    1. Set up a receptionist for a clinic
    2. Confirm tomorrow's appointments
    3. Check the details you hold
    4. Ask for feedback after a visit
    5. Follow up on open quotes
  5. Testing and going live
    1. Test an agent with Try it
    2. Put a Receptionist on the web
    3. Check an agent before real calls reach it
    4. Your responsibilities on calls
  6. Campaigns
    1. How a campaign runs
    2. Create a campaign
    3. Import a campaign's recipients
    4. Set a campaign's calling hours and retries
    5. Monitor a running campaign
    6. Work the Needs a person queue
    7. Call a recipient again
    8. Read a follow-up's progress
  7. Day-to-day operations
    1. The Usage page
    2. Review your calls
    3. Follow up your leads
    4. Keep your contacts up to date
    5. Set up transfer destinations
    6. Put callers straight through to a person
    7. Block a number
    8. Keep up with notifications
  8. Integrations
    1. What you can connect
    2. Connect your own Twilio account
    3. Connect your calendar
    4. Send email from your own address
    5. Connect HubSpot
    6. Connect Salesforce
    7. Connect Slack
    8. Connect Zapier
    9. Send leads to your own system
    10. Add a lookup source
  9. Administration
    1. Change your organization's settings
    2. Manage members and roles
    3. Manage your phone numbers
    4. Plans, minutes and limits
    5. Make and revoke API keys
    6. Check who did what in the activity log
    7. Manage your own account
    8. Join the HiloVoice affiliate program
  10. Reference
    1. Glossary
    2. Campaign statuses
    3. Recipient statuses
    4. Follow-up dispositions
    5. Call statuses and outcomes
    6. Agent builder fields
    7. CSV columns
    8. Error messages
    9. Frequently asked questions

Call new leads within seconds

For BuildersChecked against the app on October 5, 2026

Speed to lead has an outbound agent ring a new lead the moment your form, ad or CRM sends them to HiloVoice, while they're still thinking about you. You switch it on once, give its address to whatever collects your leads, and every lead sent there is called within seconds. A lead who doesn't pick up is tried again, inside the agent's calling hours.

Before you start

  • You're an Owner, Admin or Builder. Making the API key your form needs takes an Owner or Admin.
  • The agent places calls: a Confirmations, Detail checks, Feedback or Follow-ups agent. A Receptionist doesn't have Speed to lead.
  • The agent is live, and has a caller ID. See Review and go live and Give an outbound agent a caller ID.
  • Its Calling Hours are right: leads are called only inside them. See Set when an outbound agent may call.
  • Your plan includes Campaigns and The HiloVoice API.

Steps

  1. Open the agent in the builder and click Speed to lead at the top of the page.

  2. Switch on Call new leads. The app says Speed to lead is on.

  3. Under If they don't pick up, choose how many more times to try, from Don't try again to Try 5 more times, and the wait before each in minutes: First retry after, then Then after. Click Save. A new agent starts on Try 2 more times, after 2 minutes, then 15.

  4. Under Where to send leads, click Copy to copy the address.

    Speed to lead: Call new leads switched on, If they don't pick up set to Try 2 more times after 2 and then 15 minutes, and the address with Copy.

  5. Make an API key under Settings → API keys, or ask an owner or admin to. Each lead is sent with it. The info icon next to Where to send leads says so too, with Open API keys for an owner or admin. See Make and revoke API keys.

  6. Give the address and the key to whoever sets up your form, ad platform or CRM. Zapier, Make and most CRMs can send a lead to an address like this. Advanced shows an example lead, and Every field, and the answers you get back opens the full reference.

  7. Send yourself a test lead. It shows under Leads in the same panel within seconds, with where its call stands.

Warning: Each lead must say it agreed to be called by an automated agent, as your form asks them: consent is required. HiloVoice doesn't call a lead sent without it. Make sure your form really asks.

What a lead carries

Advanced lists what to send. Only phone, in international format such as +15551234567, and consent are required. Your form can also send the lead's first and last name, email, time zone, the words they agreed to as consentText, and anything else the agent should know as variables, such as service.

Send your own id for each lead as externalId. A lead sent twice with the same id is only ever called once.

What happens next

  • Each lead is called at once, if it's inside the agent's calling hours on the lead's own clock. Outside them, it's called as soon as they open.
  • A missed call, a busy line or voicemail is tried again after the wait you set, inside calling hours. Someone who says they're not interested, or asks not to be called, is never called again.
  • A number on your block list is never called.
  • Each lead is added to Contacts, if they aren't there already.
  • One agent takes up to 1,000 leads in 24 hours.

Note: A lead sent to Speed to lead isn't a lead on the Leads page. That page holds the leads your Receptionists find on calls. See Calls, leads and contacts.

The Leads list

Leads, at the foot of the panel, shows every lead sent to the agent, newest first. Each row has the lead's name or number, when it came in, the calls so far, such as 1 of 3 calls, and the last note. Last call opens that call on Calls. With more than 10 leads, Find a lead searches by number, name or your id for the lead.

Last 7 days with Leads, Reached and First ring, and the Leads list: each lead with when it came in, its calls so far and its status.

StatusWhat it means
Ringing soonWaiting for its call, which is due now.
When hours openIt came in outside the agent's calling hours. It's called when they open.
On a callThe agent is calling them now.
Trying againThey didn't pick up. The next try is after the wait you set.
DoneThe agent finished the job with them.
Not reachedThe tries ran out, or the call ended in a way that's never tried again.
Do not callNever called: the number is on your block list.
CancelledSpeed to lead ended before they were reached.
Needs a lookThe agent asked for someone on your team to take over.

How it's going

Once leads have come in, Last 7 days shows three numbers:

  • Leads: how many were sent.
  • Reached: the share who spoke with the agent.
  • First ring: the usual wait from a lead arriving to their phone ringing. Leads that come in outside calling hours wait for them to open, so they make it longer.

See the calls opens Calls with only this agent's Speed to lead calls, and a Speed to lead filter at the top. Click the filter to see all the agent's calls again. In the list, each of these calls has a Speed to lead label.

Switch it off

Switch off Call new leads. The app says Speed to lead is off. New leads are turned away. Leads already waiting stay, and are called once you switch it back on.

Pausing the agent has the same effect until you resume it. Archiving the agent ends Speed to lead, and cancels the leads still waiting. See Pause, archive or delete an agent.

If it does not work

A box at the top of the panel says what stops leads being called now:

The panel saysWhat to do
The agent isn't published yet. Publish it before sending leads.Publish the agent on Review & Go Live.
The agent has no number to call from. Choose one on its Caller ID step.Choose a number on the Caller ID step.
The agent is paused. Resume it, and leads are called again.Click Resume this agent in the … menu next to the agent's name.
You seeWhyWhat to do
Campaigns are on <plan> and up. An owner can change the plan under Settings → Billing.Your plan doesn't include campaigns, which Speed to lead runs onAsk an owner to change the plan.
<plan> and up next to Where to send leads: The HiloVoice API is on <plan> and up. An owner can change the plan under Settings → Billing.Your plan doesn't include the HiloVoice API, which leads are sent throughAsk an owner to change the plan.
Each wait is between 1 minute and 24 hours (1,440 minutes).A wait is under 1 minute or over 1,440Change the wait, then click Save.
Couldn't save Speed to lead.The change wasn't savedTry again in a minute.
Your form is told Speed to lead is off for <name>. Switch it on in the agent's Speed to lead settings.Call new leads is offSwitch it on.
Your form is told Send consent: true once the lead has agreed to be called by an automated agent, as your form asks them. HiloVoice doesn't place the call without it.The lead was sent without consentHave the form send it, once the lead has agreed.
Your form is told That number is on the do-not-call list, so it isn't called.The number is on Blocked numbersNothing, unless it shouldn't be blocked. See Block a number.
Your form is told This agent has had 1000 leads in the last 24 hours, the most it takes. Contact HiloVoice support to raise it.The daily limit is reachedContact HiloVoice support.